This is a technical role requiring prior experience in identity platforms and enterprise IAM processes.

Work Location: Pune or Chennai (preferred).

Shift Timings: 24x7 (rotation shifts)

Key Responsibilities:

· Respond to and resolve IAM incidents and service tickets within defined SLAs, following established processes and procedures.

· Perform day-to-day tasks across IAM platforms such as Active Directory, Azure AD.

· Troubleshoot issues related to SSO, MFA, Active Directory and Entra ID

· Monitor security alerts and events from SIEM, EDR, IT infra monitoring tools and other security tools.

· Process and troubleshoot user onboarding, offboarding, provisioning, de-provisioning, and access modification requests across enterprise systems, ensuring RBAC and least-privilege principles are followed.

· Work closely with IT support teams and application owners to investigate access issues and enforce policy.

· Correlate events across multiple security tools to establish initial context. Identify false positives and distinguish them from potential security incidents.

· Perform basic investigation using logs, IP addresses, domains, URLs, hashes and user/account information. Investigate indicators such as: Suspicious logins, Phishing attempts etc. and take defined actions

· Maintain accurate ticket documentation, ensure appropriate ticket updates and maintain SLAs.

· Participate in shift handovers and maintain clear operational communication.

· Escalate complex issues to Level 2/3 engineers in a timely manner

Skills and Qualifications:

Work Experience: Minimum 3 years of hand-on experience in IT security.

Education: Bachelor’s degree in computer science or a related field.

Required Skills:

o Experience with IAM solutions such as Microsoft Azure AD, Authentication and MFA

o Prior experience with both on-premises and cloud (Azure) environments

o Understanding of SIEM concepts and security event analysis

o Understanding of user lifecycle management, access control models, and directory services

o Working knowledge of ITIL practices and experience with ServiceNow.

Good to Have Skills:

o Basic knowledge of EDR/XDR platforms such as CrowdStrike, Microsoft Defender, etc.

o Experience with one or more SIEM platforms such as Microsoft Sentinel

o Basic scripting/automation knowledge, preferably PowerShell or Python

o Understanding of access certification and Segregation of Duties (SoD)

Soft Skills:

o Strong communication skills – Clearly communicate with team members, users, and other technical teams, both verbally and in writing.

o Analytical & troubleshooting mindset – Ability to understand problems, ask the right questions, identify root causes, and follow structured troubleshooting steps.

o Customer service orientation – Ability to handle user issues professionally and provide a positive support experience.

o Time & priority management – Ability to manage multiple requests while meeting defined SLAs and prioritizing security-critical issues.

o Team collaboration – Work effectively with team members and cross-functional teams

o Adaptability & willingness to learn – Quickly learn new IAM/SOC tools, processes, applications, and technologies.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.