About this IT Operations Manager role at Netomi
Netomi · Remote · Remote
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
We are seeking a hands-on, execution-focused IT Operations Manager to build and scale our internal IT function across a growing, global, and remote-first organization.
This role will own day-to-day IT operations, systems, and support infrastructure, ensuring employees have secure, reliable, and efficient access to the tools and environments they need to do their best work. You will partner closely with Compliance,Engineering, DevOps, HR/People, and Operations to support company growth,company tooling, onboarding/offboarding, and expanding compliance needs.
This role will own day-to-day IT operations, systems, and support infrastructure, ensuring employees have secure, reliable, and efficient access to the tools and environments they need to do their best work. You will partner closely with Compliance,Engineering, DevOps, HR/People, and Operations to support company growth,company tooling, onboarding/offboarding, and expanding compliance needs.
Responsibilities
IT Operations & End-User Support
Systems, Security & Infrastructure Management
Process & Automation
Vendor & Asset Management
Cross-Functional Collaboration
Qualifications
○Google Workspace, Azure AD, MS 365
○Endpoint management tools (e.g., Jamf, Kandji, Intune)
○Ticketing systems (e.g., Jira, Zendesk, ServiceNow)
Who You Are
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
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