About the Role

Are you a proactive IT professional who enjoys solving technical challenges, improving system performance, and ensuring technology runs seamlessly? Do you thrive in an environment where your expertise directly supports business operations and enhances customer service?

We are looking for a skilled and dependable IT Officer to join our team in Abuja. In this role, you will be responsible for maintaining the agency's IT infrastructure, ensuring system security, supporting business-critical applications, and delivering responsive technical support to users across the organization.

You will play a vital role in keeping our technology reliable, secure, and scalable while supporting the digital tools that power our travel operations.

What You'll Do

Manage IT Infrastructure & End-User Support

• Install, configure, maintain, and troubleshoot computer hardware, operating systems, printers, network devices, and other IT equipment.
• Monitor the performance and availability of the organization's network infrastructure, including routers, switches, firewalls, and internet connectivity.
• Provide timely technical support to employees by resolving hardware, software, network, and user access issues.
• Set up workstations, user accounts, email configurations, and system access for new and existing employees.

Support Business Applications & Travel Technology

• Install, configure, and maintain business applications, including Global Distribution Systems (GDS) such as Amadeus and Sabre, travel management platforms, and other operational software.
• Support API integrations, booking engines, software upgrades, and system configurations to ensure uninterrupted business operations.
• Liaise with software vendors, internet service providers (ISPs), and third-party technology partners to resolve technical issues and optimize system performance.

Strengthen Cybersecurity & Data Protection

• Implement and maintain cybersecurity controls, including antivirus solutions, firewalls, multi-factor authentication (MFA), user access management, and endpoint security.
• Monitor systems for potential security risks and respond promptly to incidents or vulnerabilities.
• Ensure sensitive client information, payment data, and business records are protected in line with data protection policies and industry best practices.

Manage Data, Backups & Business Continuity

• Perform regular system and data backups using both cloud-based and on-premise solutions.
• Support disaster recovery planning and conduct periodic recovery tests to ensure business continuity.
• Maintain accurate records of IT assets, software licenses, warranties, and equipment inventory.
• Recommend technology upgrades and infrastructure improvements to support the organization's growth and operational efficiency.

Requirements

Qualifications

• Bachelor's degree or Higher National Diploma (HND) in Computer Science, Information Technology, Computer Engineering, or a related field.

Experience

• Minimum of 2–4 years' hands-on experience in IT support, systems administration, network management, or infrastructure support.
• Experience supporting Global Distribution Systems (GDS), travel management software, or enterprise applications is an added advantage.

Professional Certifications (Preferred)

The following certifications are an advantage:

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified Systems Administrator (MCSA) or equivalent

Competencies

We're looking for someone who:

• Has strong troubleshooting and problem-solving skills with the ability to resolve technical issues efficiently.
• Possesses a solid understanding of computer networks, operating systems, cloud technologies, and endpoint management.
• Demonstrates knowledge of cybersecurity principles, data protection, and IT best practices.
• Can manage multiple priorities while maintaining high service standards.
• Is detail-oriented, organized, and committed to delivering excellent user support.
• Communicates technical concepts clearly to both technical and non-technical users.
• Takes initiative, works collaboratively, and continuously seeks opportunities to improve systems and processes.

Why Join Us?

As our IT Officer, you'll play a critical role in supporting a technology-driven travel business where reliability, innovation, and customer service are at the heart of what we do. You'll have the opportunity to:

• Work with modern business and travel technologies.
• Contribute to technology improvements that enhance operational efficiency.
• Collaborate with cross-functional teams in a dynamic and supportive environment.
• Expand your technical expertise while making a meaningful impact on the organisation's success.
• Grow your career in an organisation that values innovation, continuous learning, and operational excellence.

The preferred candidate MUST RESIDE IN ABUJA.