About this IT Officer role at International Rescue Committee
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
Job Overview/Summary: This position will be primarily responsible with assisting and facilitating the installation and configuration of IT infrastructure, staff training and operations of IT activities in IRC Lebanon offices, including field offices. The IT Officer will work closely with the Senior IT Manager and all program sectors to ensure proper IT functioning and support.
Major Responsibilities:
IT Support-Provide Level 1 and Level 2 support:
- Guide and support Lebanon IT team to resolve Level 1 and level 2 issues.
- Be the technical reference for any IT procurement in Lebanon CP.
- Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.
- Perform preventative maintenance on all IRC computers and network resources.
Installation & Configuration of:
- Guide and support Lebanon IT team to resolve Level 1 and level 2 issues.
- Be the technical reference for any IT procurement in Lebanon CP.
- Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.
- Perform preventative maintenance on all IRC computers and network resources.
Application Support:
- Provide Level 1 and Level 2 technical assistance to support corporate applications.
- Assist the Lebanon country team to evaluate and procure new applications in support of programmatic activity under the supervision of Regional IT.
Shared Services and Collaboration:
- Operate within a shared services model to ensure consistency and cost-effectiveness.
- Collaborate with other departments (e.g. Programmes, Finance, HR) to align IT support with operational needs.
- Support partners with IT assessments, capacity building, and policy development.
Maintenance, Repair & Security:
- Perform preventative maintenance on all IRC computers and network resources.
- Create, implement and manage backup solutions for office/individual users and provide the necessary training on the use of these back-up solutions.
- Update appropriate network security and data loss prevention procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data.
- Create and maintain IRC computer software/hardware inventory ensuring accuracy.
- Create and maintain network documentation to include IP address, system access, email creation system, upgrades and changes to original network, etc.
- Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.
- Investigate local Internet connectivity options to obtain adequate bandwidth for Intranet and application connectivity.
- Responding within agreed time limits to helpdesk calls.
Connectivity and Remote Access:
- Assess and implement connectivity solutions including VPNs and satellite options (e.g. Starlink).
- Ensure adequate bandwidth for intranet and application access.
- Support field offices with tailored connectivity plans.
Training, Evaluation, & Testing:
- Develop and implement user and support staff training, including training on basic care and maintenance of computers and equipment for users.
- Test and evaluate new technology.
- Prepare and submit reports that provide sufficient detail for the senior IT manager in order to share it with HQ to understand the country office’s computer environment, needs, IT staff availability and skill levels and future plans.
IT Asset Management:
- Perform annual IT Audit for Lebanon as directed by Regional/Global IT.
- Create and maintain IRC computer software/hardware inventory ensuring accuracy.
- Maintain an updated IT Asset Registry, including software & licenses.
- Identify through tender process, as per standard IRC policies and procedures, local supply chain for IRC IT requirements.
IT Staff supervision and development:
- Provide technical supervision for IT staff in Lebanon office by on-the-job support and coaching to promote harmonized program approaches and strategies.
- Provide technical support for IT staff in Lebanon field offices by conduct regular remote meetings and training.
- Train and Build the capacity of the IT Team members in Lebanon office by providing the needed IT technical training & assistance.
- Coordinate and delegate IT tasks and activities between IT team members in the different offices In Lebanon.
Budgeting
- Planning and oversight of technology investments, procurement activities, and budgeting for IRC software licensing across the country programme.
Strategic Alignment & IT Governance
- Actively contribute to the evolution of the Country IT Strategy, ensuring it reflects operational realities, anticipates future technology needs, and stays aligned with global/regional IT directives and organizational digital‑transformation priorities.
- Proactively identify misalignments or inefficiencies across systems, processes, or projects, and propose actionable recommendations to optimize technological integration across departments.
Various Projects – Position will need to assist on various IT projects as needed in coordination with the Senior IT Manager.
Key Working Relationships:
- Position Reports to: Country IT Senior Manager & ServiceNow Administrator.
- Indirect Reporting: Senior Operations Coordinator, Regional IT Coordinator, The Middle East, North Africa, and Ukraine.
- Internal Contacts: All departments and users.
- External Contacts: IT equipment and supplies vendors, internet service providers.
Job Requirements:
Education:
- Graduation or College degree.
Work Experience:
- Minimum of 3 years in relevant work experience as IT professional or IT support staff.
Demonstrated Skills and Competencies:
- Excellent technical knowledge of PC hardware, including Microsoft platform (Excel, Outlook...)
- MCITP course or equivalent experience in windows server environment is a Must.
- ITIL V3 Certificate is a plus.
- Experience installing, configuring and managing both wired and wireless LAN.
- Excellent communication and interpersonal skills required.
- Customer/Client service experience.
Traits:
- Strong sense of personal integrity.
- Attention to detail.
- Team spirit and problem solving abilities.
- High sense of urgency.
Language Skills:
- Fluency in English (written and spoken) is required.
Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.