Location:

Job Summary:

Key Accountabilities:

• Resolve all Level 1-2 troubleshooting and configuration of the facility’s computer hardware
• Resolve Level 1-2 technical support of the warehouse management system (WMS), which may include:
  • Verifying WMS processes
  • Configuring and data integrity utilizing query and file access tools on an AS400
• Coordinate with facilities staff to troubleshoot MHE interface and assist Project Leads with configuration and/or database changes
• Escalate Level 3 issues to a support staff at the corporate office for resolution
• Work closely with Operations and Facilities Maintenance teams
• Communicate regularly with internal and external customers for any needed support
• Troubleshoot general technical problems from DC users
• Must be on call 24/7 just in case of emergency and will be required to carry a Blackberry and respond o issues remotely via a company supplied laptop

Education and Experience:

• High school diploma
• Bachelor’s degree or technical college preferred
• Must have CCNP or 1-3 years of experience in general networking
• 3 years of experience in desktop/WHSE systems support 
• Experience in Windows operating system
• Experience in Microsoft Outlook/Lotus notes or general email
• Experience in a VOIP telecommunications environment

Skills and Behaviors:

• Strong knowledge of general network protocols (TCPIP, DNS, DHCP, etc.)
• Highly proficient in structured query language (SQL) for query and report development
• Knowledge of Manhattan Associates PKMS/WM a plus
• Ability to take direction from multiple supervisors and manage project and time effectively
• Strong verbal and written communication skills
• Must be resourceful and be able to act as a self-sustaining technical resource in a fast paced, challenging environment

The Children's Place is an Equal Opportunity Employer committed to a diverse and inclusive work environment.