iScala / ServiceMax Techno Functional Engineer

Johnson Controls is looking for a techno-functional professional who can help shape, support, and improve critical business systems that enable service operations, reporting, and process efficiency. In this role, you will work across iScala, ServiceMax, and connected technologies to deliver reliable solutions for users and stakeholders.

You will work across iScala and ServiceMax/Salesforce environments, combining functional understanding with hands-on technical troubleshooting. The successful candidate will combine strong technical development skills with functional business knowledge to deliver robust ERP solutions that support business operations across Finance, Supply Chain, Procurement, Manufacturing, Distribution, and related business functions. This role is well suited to an experienced professional who enjoys solving complex platform issues, improving processes, and partnering with both business and technology teams.

Role Overview

As an iScala / ServiceMax Techno Functional Engineer, you will bridge business needs and technical execution across ERP and field service platforms. You will be an iScala ERP expert that extends the scope of this role to Salesforce and ServiceMax processes to ensure smooth processes execution through the ecosystem. You will partner with cross-functional teams to analyze requirements, support system improvements, troubleshoot issues, and ensure solutions are delivered with quality, clarity, and follow-through.

Key Responsibilities

• Provide techno-functional support for iScala ERP and ServiceMax environments across business and support processes.
• Strong knowledge of the iScala ERP application, and experience configuring and supporting core iScala modules
• Analyze user and business requirements, and translate them into practical system solutions, configurations, reports, and integrations.
• Support Build, SIT, UAT, deployment, and hypercare activities for enhancements and implementations.
• Troubleshoot issues across iScala, databases, interfaces, and connected applications, including Edge Apps and Salesforce-related integrations where applicable.
• Support localization, electronic invoicing, and statutory or regulatory requirements as part of ERP operations.
• Perform root cause analysis, track defects, and support issue resolution through to closure.
• Assist with upgrades, regression testing, data migration activities, and process documentation.
• Prepare training materials, conduct end-user training, and support adoption of new or updated solutions.
• Create and maintain support documentation, functional specifications, and run books for operational continuity.
• Collaborate with business users, developers, QA, and solution stakeholders to deliver stable and scalable outcomes.

How You Will Do It

• Work closely with business teams to understand the real process behind the request before proposing a solution.
• Translate functional needs into clear technical specifications, test scenarios, and supportable system designs.
• Use disciplined testing, documentation, and follow-through to reduce rework and improve release quality.
• Partner across teams with openness and accountability so issues are resolved quickly and sustainably.
• Look for ways to improve reporting, integration flow, and support processes through practical problem-solving.
• Keep users informed, supported, and trained so new functionality is adopted effectively.

Qualifications

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
• 8+ years of experience in a techno-functional role supporting ERP and/or service management platforms.
• Strong hands-on experience with iScala ERP and working knowledge of related technologies and support processes.
• Solid understanding of SQL and database troubleshooting, including complex querying and support for data-related issues.
• Experience with MS SQL Server and report development using SSRS; exposure to SSIS is valuable.
• Experience supporting Build, SIT, UAT, defect triage, and post-release stabilization.
• Ability to document requirements, configurations, test results, and support procedures clearly and accurately.
• Strong communication skills and the ability to work effectively with technical and non-technical stakeholders.
• Ability to work independently, manage priorities, and deliver results in a fast-paced environment.
• Fluency in English.
• Experience supporting one or more of the following business areas:
  • General Ledger (GL)
  • Accounts Payable (AP)
  • Accounts Receivable (AR)
  • Fixed Assets
  • Cash Management
  • Purchasing
  • Inventory Management
  • Sales Order Processing
  • Manufacturing
  • Distribution
  • Warehouse Management
  • Supply Chain
  • Project Accounting

Nice to Have

• Hands-on experience with Epicor Service Connect.
• Experience with ServiceMax and Salesforce, including functional configuration or support for field service processes.
• Exposure to electronic invoicing, localization, taxation, and statutory compliance requirements.
• Experience with data migration, source-to-target mapping, or ERP upgrade activities.
• Knowledge of local and USGAAP consolidation or financial reporting processes.
• Experience creating operational run books or support handover documentation.