About this Invoice Reimbursement Associate role at Safelite
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
Applicants must reside in the Columbus, OH area and be able to attend on-site training. Upon successful completion of training and achievement of performance and quality expectations, this role will transition to a remote work arrangement. Starting pay is $18.00/hour.
A Brief Overview
The Invoice Reimbursement Associate is responsible for reviewing and processing third-party vehicle glass claims and preparing invoices for payment. Success in this role requires strong attention to detail, the ability to manage a high volume of work accurately, and confidence communicating with customers, repair shops, and internal partners through phone, email, and other communication channels.
This role combines customer service and administrative claims processing. Associates spend the majority of their day reviewing documentation, navigating multiple systems, communicating with customers and shops, and managing a high-volume workload while meeting accuracy and productivity expectations.
What you will do
Review and audit documentation submitted for shop payment or policyholder reimbursement to ensure all required information is received and accurate prior to processing.
Communicate with customers, repair shops, and partners via phone, email, fax, and Salesforce to request missing information, provide claim status updates, or route inquiries appropriately.
Handle inbound calls during designated business hours while balancing claim processing responsibilities.
Review invoice submissions for duplicate payments, supplemental requests, and payment accuracy.
Partner with internal departments to obtain pricing approvals, coverage verification, network research, and vendor information needed to complete claims.
Update and maintain claim, customer, and shop information across multiple systems.
Upload and manage claim documentation in company systems.
Identify and route special investigation, fraud-related, or exception requests as needed.
Meet established quality, productivity, attendance, and service expectations in a fast-paced environment.
Perform other duties as assigned and comply with all company policies and standards.
Education Qualifications
High School Diploma Required
Experience Qualifications
Less than 1 year of professional experience required.
Previous customer service, claims processing, administrative support, insurance, billing, or contact center experience preferred.
Skills and Abilities
Ability to accurately process a high volume of work while maintaining attention to detail.
Keyboarding proficiency of 10,000+ keystrokes per hour (KSPH).
Strong verbal and written communication skills.
Comfortable handling phone conversations while managing administrative and system-based tasks.
Ability to adapt to changing priorities and a fast-paced work environment.
Experience navigating multiple systems and applications simultaneously.
Microsoft Office experience, including Word.
Oracle experience preferred.
Proven customer service experience, particularly in phone-based environments.
This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.
This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.
Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.