At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview:

The Custom System Integration Consultant role focuses on delivering technical integration and implementation expertise for custom solutions within Mitel product deployments, working independently to enhance user experience through innovative combined solutions. The position involves managing the complete solution lifecycle from requirements analysis through in-service support, covering areas such as Contact Center integrations, custom solutions and reporting, Professional Services Tools configuration, IVR web interfaces, workflow automation, and API-based integrations with Mitel and third-party applications. The ideal candidate will work with minimal supervision while handling multiple aspects of custom development and deployment projects.

Responsibilities:

•  Analyse integration requests, engaging in dialog with customers to fully understand their expectations and produce detailed Statements of Work

• Evaluate technical feasibility based on available interfaces exposed by Mitel and third-party solutions

• Estimate the effort associated to custom developments, on which official quotes will be based 

• Execute project-based deliverables:

  Assist in creating and obtaining customer approval of the Solution Design Document (SDD), which includes:

  • Inter-system messaging formats and required protocols

  • Database schema and field definitions

  • Process & call flow charts

  • Develop custom solutions or reporting applications per approved SDD specifications

  • Deliver the integration components along with installation, configuration, validation and troubleshooting instructions

  • Complete installation of custom solution system software and conduct unit testing

  • Provide system and end user support during testing phases

  • Deliver in-service support per the Statement of Work commitments

• Provide technical assistance for Custom Solution Integration Projects on an individual basis

• Ensure front-line customer satisfaction by maintaining professional and effective relationships with all internal and external customers

• Submit all required documentation, including activity time logs and weekly expense reports

• Lead demonstrations on proof of concept and finalized developments

Requirements:

• Degree in Computer Science or Software Design (preferred)

• 5+ years of experience in custom solution software development

• Proficiency in database interactions and management via SQL, and MS SQL database structures and architecture

• Experience writing application code in .NET C++/C#, JavaScript, Java, HTML, SOAP, WSDL, RESTful API/web services, and XML

• Familiarity with the modern telephony industry, ideally on Mitel Contact Center and UC solutions

• Experience with internet payment gateways, CRM and WFM systems is an asset

• Exposure to custom reporting development; experience with Microsoft Power BI is a plus

• Agile development lifecycle experience is a plus

• Strong general knowledge of Windows OS, server administration, productivity tools such as MS Office, and cloud services such as Azure

Additional Skills (Advantageous):

• Core Competencies

• Ability to translate and communicate business processes into applicable technical requirements

• Competence in conceiving, developing, and applying technologies, principles, theories, and concepts to resolve software systems problems

• Ability to quickly learn new products, focusing on their integration interfaces

• Capability to manage multiple simultaneous projects of simple to moderate complexity

• Ability to meet deadlines independently with limited supervision

• Professional Skills

• Excellent customer service and communication skills

• Strong work ethic and professional demeanor

• Self-motivated, well-organized and autonomous

• Excellent English language speaking and writing skills

• Flexibility to work varied schedules

• Willingness to travel occasionally to customer sites

To ensure our hiring process is fair, efficient, and transparent, we want to inform all applicants that we may use Artificial Intelligence (AI) technologies, including third party tools to screen resumes and match candidates to job opportunities based on their skills and experience. All applications are also reviewed by our hiring team, and final decisions are made by our hiring managers. Kindly review our privacy policy (Mitel Privacy Policy) for more information and to understand how to exercise any of your rights.

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.