About this Intake Coordinator - RN role at Alternate Solutions Health Network
Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.
SUMMARY
This position collaborates with referral sources to coordinate the initiation of admission into the hospice program. Coordinates patient referral and identifies hospice appropriateness with documentation of terminal eligibility criteria. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships with referral sources to increase access to hospice services. Complies with all agency policies and legal rules and regulations.
KEY RESPONSIBILITIES
Collaborates with a variety of referral sources to coordinate the transition from care from a facility or office into the hospice program
Collaborates with attending physicians /medical directors to obtain the certification of terminal illness
Collaborates with hospice leadership team as well as field staff to ensure smooth transition into the hospice program
Obtains appropriate physician orders both written and verbal for initiation of care into the hospice program
Obtains order verification and approval as required by regulation and/or policy
Updates physicians and referral sources of changing needs of patients prior to discharge
Notifies scheduling of patient needs; allowing for admission into the hospice program
Participates in problem resolution as needed
Assists agency staff, referral source, physician, and the patient in establishing a plan of care for the patient prior to admission to the hospice program
Orders medical supplies and durable medical equipment as needed to facilitate the transition to home
Maintains contact with community referral sources to provide education and build relationships
Develops and maintains relationships with acute care facilities, physician offices, skilled nursing facilities, long term care, rehab facilities to enhance referrals through phone, e-mail or in-person contact as appropriate
Follows and coordinates care on active community patients who are admitted to a facility and return to home
Documents accurate and complete patient information in a timely manner per policies and procedures
Demonstrates financial prudence by minimizing waste of supplies, materials and time
Adheres to productivity standards as set forth by the Company
Demonstrates behaviors consistent with the service excellence standards set forth by the Company
Other duties as assigned
QUALIFICATIONS
Two years of hospice experience with 1 year as an RN Case Manager preferred
Knowledge of Hospice Conditions of Participation
Preferred competency with technology including but not limited to Microsoft Office, HCHB, Epic, and other Healthcare portals
Knowledge of Medicare/Medicaid Regulations
Demonstrates honesty; keeps commitments; behaves in a consistent manner
Maintains confidentiality of all patient information
Requires interpersonal skills sufficient to interact effectively with patients, their families, interdisciplinary caregivers, peers, subordinates, and supervisors
Experience with coordinating or managing discharge planning preferred
Skilled in communication and time-management techniques
Detail oriented with ability to oversee multiple responsibilities and ability to prioritize responsibilities
EDUCATION AND CREDENTIALS
Registered Nurse with current license in the state of Ohio
Valid Driver’s license and proof of insurance required
We’ll help you put your passion for patient care to work. Apply today!
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
We are an Equal Opportunity Employer.
