About this Instore Tailor role at Mango
At MANGO we style everything we do with passion. Founded in Barcelona and with presence in over 120 countries, we inspire the world with creativity, innovation and authenticity.
Our multicultural team, is the driving force behind our success, connecting our unique style with people all over the world.
Mission:
The Tailor is responsible for ensuring the highest quality of garment alterations and repairs, maintaining Mango's standards of craftsmanship and customer satisfaction.
Key Responsibilities:
Garment Alterations and Repairs: Perform alterations and repairs on garments according to customer specifications and Mango standards, ensuring precision and quality in every task.
Team Collaboration: Collaborate with the store team to ensure timely completion of alterations and repairs, supporting overall store operations and customer service.
Customer Advising: Advise customers on the best alteration options to achieve their desired fit and style, providing expert guidance and solutions.
Workspace Maintenance: Maintain a clean and organized workspace, ensuring all tools and equipment are in good condition and readily available for use.
Fashion Trends and Techniques: Keep up to date with fashion trends and techniques to provide innovative solutions that enhance garment fit and style.
Inventory Management: Manage inventory of sewing supplies and materials, ensuring availability for all tasks and efficient use of resources.
Feedback Provision: Provide feedback to store management on customer requests and garment issues, contributing to continuous improvement in service delivery.
Profile:
The ideal candidate is skilled in various sewing techniques and garment construction, detail-oriented with a strong focus on quality and precision. They should possess excellent communication skills to interact effectively with customers and team members, and have the ability to work independently and manage time efficiently.
Qualifications:
Proven experience as a tailor or in garment alterations, preferably within a fashion retail environment.
Expertise in sewing techniques and garment construction.
Detail-oriented with a commitment to quality and precision.
Excellent communication skills for customer interaction and team collaboration.
Ability to work independently and manage time effectively.
Passionate about fashion and committed to continuous learning and improvement.
Flexible and adaptable to changing customer needs and store demands.
YOUR BENEFITS:
As a member of the MANGO team you’ll get a discount on all our lines, so that you’ll always be wearing the latest!
Employee Assistance Programme (EAP): confidential helpline, money concerns, general well-being and legal advice.
At MANGO, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you towards success.
Think big! MANGO offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally.
At MANGO, we believe in an inclusive culture where creativity and innovation inspire us to take fashion further, therefore, we are committed to providing equal opportunities for all, valuing each person’s authenticity.
