About this Inside Sales Representative (Hybrid - Waltham, MA / Boston, MA) role at Constant Contact
At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!
Ready to turn your sales experience into a career that helps small businesses succeed?
As an Inside Sales Consultant at Constant Contact, you’ll connect with prospective customers, understand their business and marketing needs, and recommend solutions from our suite of digital marketing products. Working in a fast-paced, one-call-close environment, you’ll convert warm leads into customers while building trusted relationships and consistently delivering against individual sales goals.
We offer an uncapped commission plan, comprehensive training, and ongoing coaching to support your success and career growth. In the past year, more than 40% of our Sales Consultants were promoted based on their performance.
This is a hybrid position requiring three days per week in your assigned Waltham, MA or Boston, MA office. The first week of training will be conducted in person at our Waltham office.
What You’ll Do:
- Manage a high volume of outbound calls to warm leads and convert qualified prospects into paying customers.
- Conduct thoughtful needs assessments to understand each prospect’s business goals, challenges, and marketing opportunities.
- Recommend appropriate products and solutions based on customer needs, clearly demonstrating how Constant Contact can deliver meaningful business value.
- Confidently navigate questions, objections, and customer concerns throughout the sales process.
- Close new business in a fast-paced, one-call-close environment.
- Develop and maintain strong knowledge of Constant Contact’s evolving products, services, pricing, and promotions.
- Manage assigned leads and sales activities while maintaining accurate and timely records in Salesforce.
- Consistently achieve individual sales, conversion, productivity, and quality targets.
- Apply coaching and performance feedback to strengthen sales effectiveness and results.
- Deliver a positive and professional customer experience during every interaction.
Who You Are:
- Bachelor’s degree or at least one year of relevant sales experience, preferably in an inside-sales, technology, or high-volume environment.
- Able to independently assess customer needs and translate them into relevant product recommendations.
- Comfortable overcoming objections, navigating customer concerns, and asking for the sale.
- Motivated by a fast sales cycle, individual performance goals, and results-based rewards.
- A strong and persuasive verbal and written communicator who can clearly explain the value of software solutions.
- Organized and able to manage a high volume of leads and customer interactions.
- Coachable, adaptable, and willing to adjust your approach based on feedback and results.
- Passionate about helping small businesses succeed.
- Experience using Salesforce or another customer relationship management platform is preferred.
Pay Transparency (All Full-Time Employees)
- Base Salary: $46,000–$51,000 USD (non-exempt; paid hourly)
- Commission: $20,000 annual on-target earnings for achieving minimum quota; uncapped
**Our top performers earn $125,000+ (salary + commission) annually!!**
Why You’ll Love Us:
- We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
- Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
- You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
- A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.
Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.
Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands.
Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Recruiters and Staffing Agencies:
Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
