Job Description Summary

Job Description

Roles and Responsibilities

• Works closely with Key Account Managers, Sales Representatives, Distributors, and Channel Partners, to support our Grid Solutions portfolio for Power Utilities, Industrial customers, and the Energy sector in general
• Responsible for customer support inquiries, direct communication, and follow-up on all problem resolutions concerning bid offers, orders, reports, invoices, agreements, and contract requirements for targeted clients, assigned accounts package and territories
• Be the key liaison between the Outside salesforce, Customers, and internal Technical Product Support teams to ensure a smooth sales process and to assist with effective resolution to any customer inquiries or issues raised
• Customer-facing communication to support the business winning strategies
• Creation, submission, follow-up, and close-out of quotations
• Order entry, pricing, lead time and contractual requirements verification to avoid any discrepancies
• Facilitate and document modifications to orders, including changes to bill of material, drawings, pricing, and availability accordingly
• Provides training and facilitates learning for peers
• Workload management for backup staff
• Broadening knowledge of own sales territory, product lines, markets, sales processes or customer groups to execute policy/strategy. Still acquiring higher level knowledge and skills.
• Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
• May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require commercial knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
• A job at this level requires good interpersonal skills. Communication with direct colleagues and the business about design and coordination services rendered. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GEV. Explains technical information to others.

Required Qualifications

• This role requires advanced experience in the Sales & Sales Operations.
• Bachelor's Degree with a minimum of 5 years of direct experience in sales or customer support of a technical industrial or commercial manufactured product
• Minimum of 5 years direct experience working closely with customers, providing customer service support, and responding to a wide variety of customer inquiries

Desired Characteristics

• Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
• Proficiency in Spanish and English
• Excellent written and verbal communication skills
• Strong analytical, problem solving, and decision-making skills
• Ability to interpret and decipher specs and to comprehend specific customer requirements
• Excellent time management, organization, and prioritization skills
• Must have ability to handle and manage many concurrent customer orders and quotations
• Experience in the Electrical Power Products and Utilities industries
• Ability to effectively work within a diverse environment
  

Additional Information