Make a real difference where it matters most

Every day, people and families face the uncertainty of homelessness. At The Salvation Army (Salvos), we believe everyone deserves the dignity, safety, and security of a place to call home.

As one of Australia's largest providers of homelessness services, we're committed to walking alongside people during some of the most challenging times in their lives. If you're passionate about helping others navigate crisis and connect with meaningful support, we'd love to hear from you.

About the role

As an Initial Assessment & Planning Worker, you will be the vital first point of contact for people experiencing homelessness or at risk of losing their housing.

Your ability to listen, assess needs, provide practical guidance, and connect people with the right services will make a lasting impact from day one. You will support individuals and families to explore pathways toward stability, safety, and long-term housing outcomes.

Reporting to the Team Leader, this is a fixed-term full-time position, contracted for 6 months, based in Geelong, VIC.

Conditions

Compensation is in accordance with the SCHADS Award Level 5.

$53.43 – $55.85 hourly + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging.

How you will make an impact

• Provide compassionate intake, assessment, information, and referral services to individuals and families experiencing homelessness or housing crisis
• Conduct comprehensive assessments, including risk assessments, to identify client needs and develop appropriate support pathways
• Deliver crisis intervention, advocacy, and practical support using strengths-based and solutions-focused approaches
• Build and maintain strong relationships with community services and support networks to connect clients with the right resources
• Maintain accurate client records, reporting, and data collection while ensuring compliance with program guidelines and service standards

What you will bring

• A minimum Diploma of Community Services qualification
• Previous minimum two years' experience in homelessness services sector - Access Point related work preferred
• Ability to understand and respond to the needs of individuals experiencing homelessness or at risk of homelessness
• Demonstrated knowledge of homelessness including context, causes, issues, philosophies and legislation
• A current Employee Working with Children Check

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:  

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefits

• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities

• Access to EAP and health & wellness initiatives incl Fitness Passport 

• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days) 

• Ongoing training and development opportunities that enhance on the job skills and proficiency

• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts

How to apply 

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future. 

Applications will be reviewed as they are received and the position may close once a suitable candidate is appointed. Together, we can create lasting change.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration