Job Description Summary

Job Description

Job Type: Classified

Job Classification: 5282 - Information Technology Support Engineer

Salary Grade: 15

Pay Range

Hiring Range: $72,009 - $86,403 Annually

Pay Range: $72,009 - $100,817 Annually 

Range Explanation: 

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Pay Range is the entire compensation range for the position.

The Pima County Assessor’s Office is seeking an Information Technology Support Engineer. In this role, you will lead and participate in the installation, configuration, troubleshooting and maintenance of the computing and/or communications systems within the Assessor's Office.

This is an in-office position located in Tucson, AZ, and cannot be remote. The Assessor's Office is unable to provide visa sponsorship for this position.

Essential Functions:

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

• Within the centralized Information Technology Department (ITD);
  Maintains detailed records of equipment deployment, configurations, and any issues encountered during the process;
• Prepares reports on logistics performance, cost savings, and efficiency improvements;
• Plans and coordinates the installation and relocation of computer hardware, software, and peripherals across various departments or locations;
• Maintains open communication with various stakeholders, including IT teams, department heads, and end-users;
• Leads and participates in support for all types of tickets received by ITD: resolving problems, creating new capabilities, etc.;
• Participates in forecasting computing/communications growth and provides pro-active capacity management;
• Participates in the disposal of obsolete client and computing/communications center equipment; assists in client license compliance;
• Leads the automation, installation, configuration, documentation, troubleshooting and maintenance of ITD assets;
• Participates on Microsoft Teams to drive standardization and strategic implementations;
• Conducts testing to ensure the functionality and performance of computing and/or communications systems;
• Identifies and resolves any issues or malfunctions, troubleshoots problems related to connectivity and equipment failures.
• Within the Facilities Management Department;
• Manages fiber/copper builds for all Pima County cabling projects;
• Manages Pima County’s three Communications Job Order Contractors (JOC's), ensuring they follow Pima County communication specifications;
• Creates, maintains and updates Pima County communications specifications;
• Supports Pima County users regarding communications projects, ensuring they receive the required information to complete tasks efficiently and within budget;
• Oversees Blue Staking for Pima County, ensuring outside plant communications remain secure and functional;
• Designs and builds copper/fiber redundancy to ensure Pima County key locations retain communications capability;
• Creates budgets and calculates costs for potential future communications projects for upper management;
• Forecasts maintenance costs for both fiber and copper throughout Pima County;
• Ensures our JOCs are cleared for work at Superior Courts, Juvenile Courts, Justice Courts, Recorders Office, and Jails.

Minimum Qualifications:

Bachelor's degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely-related field as determined by the department head at the time of recruitment AND four years of work experience in the maintenance and administration of client computing or communications hardware and software infrastructure.

OR:

Associate's degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely-related field as determined by department head at the time of recruitment AND six years of work experience in information technology including four years of experience in the maintenance and administration of client computing or communications hardware and software infrastructure.

(Relevant experience and/or education from an accredited college or university may be substituted.)

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

• Experience with/knowledge of Microsoft Exchange, Active Directory, O365, SharePoint, Teams, Azure, or Intune/MECM.
• Minimum two (2) years experience and/or academic study of managing VPN's, and/or other remote work solutions (e.g. Cloudflare, AOVPN, Absolute Secure Access, RDGateway, Azure App Proxy, etc.).
• Experience providing customer support.

Selection Procedure: 
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.  

Supplemental Information: 

Licenses and Certificates: Some positions require a valid Arizona Class D driver license at the time of application or appointment. Failure to maintain the required licensure shall be grounds for termination.

Special Notice Items: The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Some positions may require completion of a satisfactory personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems. Pima County determines whether a position is eligible for visa sponsorship at the time of recruitment. Eligibility is based on the requirements of the position and applicable laws and regulations. Not all positions with Pima County are eligible for visa sponsorship. The Assessor's Office is unable to provide visa sponsorship for this position.

Physical/Sensory Requirements: Will need to visually analyze network diagrams, read technical documentation, and interpret data and may also need to listen to audio signals or use specialized equipment to test and troubleshoot communication systems. May need to wear personal protective equipment (PPE) and follow safety procedures to ensure the individual’s safety and the safety of others. Will require the ability to identify industry standard color-coding of electrical wiring and components. Will require lifting equipment up to 50lbs.

Working Conditions: Will work in an office environment. Will work with various equipment and tools such as computers, laptops, telephones, network analyzers, testing devices, and software applications. Will need to work in the field, this can involve working outdoors, climbing ladders, under desks and physically connecting cables or equipment. Will need to travel to different locations, including client sites, project sites.

EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.