About this Industrial Engineer, Retail Technology Optimization role at Loblaw
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.
At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.
The Retail Tech Optimization team partners with business and technology teams to improve how work gets done across our stores. We combine human-centered design and end-to-end process optimization to deliver better ways of working that simplify the colleague experience, strengthen operational execution and create measurable business value. We spend time with frontline colleagues and Store Operations to understand how work happens in real store environments, identify friction and unnecessary effort, and help design simpler, more effective ways of working.
Joining our team means working on high-impact initiatives that can scale across our grocery network while partnering with teams across Labour Management, Operations, Experience Design, Product and Technology.
Please note our hybrid work model is 4 days in office
Industrial Engineer, Retail Technology Optimization | 12 Month Term Contract
As an Industrial Engineer, Retail Tech Optimization, you will play a key role in identifying, quantifying and validating opportunities to simplify frontline work, improve operational execution and create productive capacity across our grocery stores.
This is a 12-month contract role focused on project-based Industrial Engineering and continuous improvement. You will spend approximately 50% of your time in stores across the Greater Toronto Area, observing how work is performed, engaging with frontline colleagues, conducting work measurement and testing future-state processes.
You will work alongside Retail Tech Optimization, Experience Design, Store Operations and Technology teams to understand how work happens today, challenge unnecessary complexity, model better ways of working, and quantify the operational and productivity impact of proposed changes.
The role reports to the Sr. Director, Retail Tech Optimization with a dotted-line relationship to Loblaw's Labour Management Industrial Engineering capability for methodology, standards and technical guidance. Labour Management will continue to own Loblaw's ongoing engineered labour standards and labour models, while this role focuses on project-based opportunity assessment, modelling, pilot measurement and continuous improvement.
What You'll Do:
- Conduct in-store observations, work measurement and time studies to understand frontline processes, including task time, frequency, variation and key operational drivers.
- Use Industrial Engineering and continuous-improvement methods to identify unnecessary work, movement, waiting, handoffs and rework, and help design simpler ways of working for frontline colleagues.
- Build analytical models and "what-if" scenarios to understand the operational and productivity impact of process changes, new technology and future-state ways of working.
- Partner with cross-functional teams to redesign frontline work, considering colleague experience, operational execution, productivity and scalability.
- Develop evidence-based inputs for business cases, including productive capacity, operational impacts and other measurable business outcomes.
- Design and execute measurement approaches for pilots, validating whether new processes and technology deliver the expected improvements in real store environments.
- Analyze pilot results and frontline feedback to refine future-state processes, validate assumptions and identify further opportunities for continuous improvement.
- Partner closely with Labour Management to ensure measurement approaches, methodologies and assumptions align with established Industrial Engineering practices and engineered labour standards.
- Translate complex analysis into clear, practical recommendations that help business and technology leaders prioritize investments based on measurable value.
What You Bring:
- Bachelor's degree in Industrial Engineering or a related field.
- 2–4 years of experience applying Industrial Engineering principles in a retail, operational, manufacturing or similar environment.
- Practical experience conducting work measurement, time studies, process analysis and productivity modelling.
- Experience applying Lean, Six Sigma or similar continuous-improvement methodologies.
- Experience with engineered labour standards; MOST certification or experience is considered an asset.
- Strong analytical skills and proficiency with Excel; experience with SQL, Power BI or similar analytical tools is considered an asset.
- Experience developing analytical models or business-case inputs to quantify operational and productivity improvements.
- Experience working cross-functionally to support process improvement, pilots or operational change initiatives.
- Excellent communication and interpersonal skills, including the ability to engage effectively with frontline colleagues and business partners.
- Ability and willingness to spend approximately 50% of working time in grocery stores across the Greater Toronto Area.
If you’re up to the challenge, then we would love to hear from you. Apply today, and get the process started.
Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity and strive to build a culture of inclusion where differences are embraced, valued and supported. We are committed to being an equal opportunity employer and encourage people from all backgrounds and identities to apply to our jobs. Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.
We thank all candidates for their interest but please note, those candidates who meet the minimum requirements for the position will be contacted.
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.
If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
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