Job Description & Summary: We are looking for a seasoned Salesforce Technical BA 

Responsibilities: 

• Perform analysis of User requirements and translated requirements into functional solutions in the form of User Stories 

• To support a team of developers and QAs to implement solutions while providing proactive feature suggestions 

• To conduct Client Demos during User Acceptance Testing (UAT) / release cycles phase along with triaging the bugs and preparing test scenarios with business users 

• To collaborate with the QA team to review the test cases and define the scope for various projects for QA team during implementation 

• Actively participate in QA activities including A/B testing to identify and resolve issues early in the development cycle 

• Support the update of functional documentation to reflect any changes to the functional design, including Training material 

• Support the Support/admin member in responding user requests as needed 

• Support Cross workstream solution discussion bringing Salesforce perspective, dependency and impact management (upstream/ downstream) 

• Support and coordinate Data Migration activities as applicable – SAP/ Non-SAP ERP systems in Salesforce 

• Pipeline management with grooming, refining and execution of the stories across minor/ major releases and hot fixes 

• Use Azure DevOps as platform for pipeline management and delivery 

• Work closely with the Program Manager and Core team to establish communication with stakeholders on upcoming changes with minor/ major releases / salesforce release impact and changes 

• Support cross-workstream co-ordination, alignment and risk management 

Mandatory skill sets: 

• 7-10 years of hands-on experience as a Functional consultant with Salesforce 

• In-depth knowledge of Sales Cloud – end to end flow, configurations and be able to understand and do setups 

• Be able to navigate and coordinate a large user base spread across geographies - understand their business needs and work with the team to come up with the industry leading practice usage of Salesforce features to meet expectations. 

• Excellent communication skills. Prepare high quality WSR and other collaterals. 

• Work with the client leadership for Staffing, Planning, Requirement gathering, technical solutioning and overall engagement execution. 

• Experience of working with Azure tools – ticketing, Devops 

• Experience working on the process improvement to ensure reduced re-work, minimum number of defects and regular and continuous implementation. 

Preferred skill sets: 

• Salesforce BA 

Years of experience required: 

      7 to 10 Years 

Education qualification: 

BE/B.Tech/MBA/MCA/M.Tech