About this Import Operations Executive role at Cencora
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Job Details
Position Summary
The Import Operations Executive is responsible for overseeing and coordinating import shipments to ensure the timely, compliant, and secure movement of critical healthcare, pharmaceutical, and life sciences products. This role manages shipment documentation, customs clearance coordination, status tracking, stakeholder communication, and exception handling while maintaining World Courier’s standards for service excellence, quality, and regulatory compliance.
Key Responsibilities
- Coordinate end-to-end import operations for domestic and international shipments.
- Ensure all import documentation is accurate, complete, and submitted on time, including:Commercial invoicesPacking listsAir waybillsCustoms entry documentsImport permits and supporting regulatory paperwork
- Work closely with customs brokers, airlines, origin offices, agents, and internal teams to facilitate timely clearance and delivery.
- Monitor shipment progress and provide proactive updates to clients and internal stakeholders.
- Resolve shipment exceptions, delays, customs issues, and service disruptions with urgency and professionalism.
- Ensure all import activities are conducted in accordance with local customs regulations, GDP requirements, company SOPs, and quality standards.
- Maintain accurate operational records in shipment management systems and ensure timely data entry.
- Support temperature-controlled, high-value, and time-sensitive shipments with strict chain-of-custody requirements.
- Coordinate with finance or billing teams regarding shipment-related charges, duties, and documentation where required.
- Identify operational risks and escalate issues that may impact service, compliance, or customer satisfaction.
- Contribute to process improvement initiatives to enhance operational efficiency and service performance.
- Participate in after-hours, weekend, or holiday operational support as needed.
Qualifications
- Bachelor’s degree in logistics, supply chain, business administration, or a related field preferred.
- 2 - 4 years of experience in import operations, freight forwarding, international logistics, or customs coordination.
- Experience in pharmaceutical, healthcare, or life sciences logistics is preferred.
- Strong understanding of import procedures, customs documentation, and regulatory requirements.
- Familiarity with temperature-controlled logistics and critical shipment handling is an advantage.
- Proficiency in Microsoft Office applications and logistics or shipment tracking systems.
- Strong organizational and multitasking skills with close attention to detail.
- Excellent communication and coordination skills.
- Ability to work effectively under pressure in a fast-paced, customer-focused environment.
Core Competencies
- Import and customs process knowledge
- Operational coordination
- Attention to detail
- Customer service orientation
- Problem-solving and issue resolution
- Time management
- Communication and collaboration
- Compliance mindset
Working Conditions
- Office-based or hybrid work environment depending on business needs.
- May require extended hours or on-call availability to support urgent and time-critical shipments.
- Fast-paced operational setting with a focus on precision, responsiveness, and quality.
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High School Diploma/GED or equivalent experience required. 2+ years of experience in logistics, transportation, operations, or a related field required. Certification in logistics, transportation operations, transportation systems, or dispatch tools or equivalent preferred.What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeAffiliated Companies
Affiliated Companies: World Courier Italia srlEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
