About this Image Service Representative II role at Mass General Brigham
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Monday-Friday 8am-4:30pmResponsible for responding to internal and external requests for exam results and preparing images for doctor or patient requests. Also, responsible for oversight in regards to prioritization of image interpretations, first line support for imaging informatics troubleshooting, and also resolving specific issues relevant to patient care internally and externally. Also, responsible for leading a team of peers and providing technical guidance.
Essential Functions:
-Organizes daily workflow of images.
-Assists hospital staff in the execution of their duties by acting as a resource person for timely, effective use of services, both in electronic and manual modalities.
-Downloads images from other institutions into the Electronic Health Record system.
-Routinely checks Electronic Health Record system to ensure that studies are flowing from the acquisition modalities and are properly routed to the review stations to assure a clinical continuity of service.
-Initiates and follows through with tracking missing images to point of acquisition.
-Documents transmission of images to Electronic Health Record system and follows through with notification of person.
-Assist with administrative and clerical duties as needed.
-Provides leadership and technical guidance to peers.
Qualifications
Education:
-High School Diploma required
-Associate's Degree preferred
Can this role accept experience in lieu of a degree?
No
Experience:
-Clinical/Hospital/Managed Care Office Experience 5-7 years required
-Medical/ Diagnostic Imaging Experience 3-5 years required
Knowledge, Skills and Abilities:
-Knowledgeable in medical office/hospital/managed care business practices and processes.
-Knowledgeable of imaging sciences, software and other processes and modalities.
-Strong organizational and analysis skills.
-Strong project management skills.
-Good computer skills and familiarity with general processing software and Electronic Health Record systems.
-Excellent customer service, communication skills and leadership skills.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
- /
Grade
2
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.