IBUS Controller – Purley Way  

Start Your Career in Bus Service Management 

Are you ready to build a rewarding career in a fast-paced, operational environment? Arriva London is looking for motivated, adaptable, and driven individuals to join our Route Performance Team as IBUS Controllers. 

This is a unique opportunity to step into a critical role at the heart of London’s transport network, with full training, structured development, and clear career progression. 

The Role 

Bus Service Management is a career like no other. As a Controller, you’ll be at the centre of a 24/7 operation, ensuring bus services run safely, efficiently, and on time across the Transport for London (TfL) network. 

You will: 

• Communicate with drivers via radio and in person 

• Monitor services using GPS tracking systems and control technology 

• Regulate services to meet performance and reliability targets 

• Respond quickly to disruptions, incidents, and changing conditions 

• Ensure compliance with TfL operational standards 

You’ll play a key role in keeping London moving—making real-time decisions that impact thousands of passengers every day. 

Training & Career Development 

We invest in your success from day one: 

• 6-8 weeks paid training programme to build your operational knowledge and confidence 

• Ongoing mentorship to support your transition into the role 

• Clear progression pathway within the control and operations structure 

Working Pattern: 

• 5 days out of 7 on a rolling rota 

• Includes evenings, weekends, and shift work 

Additional Benefits: 

• Free travel: TfL Oyster Bus Pass (plus nominee pass after 3 months) 

• Employee discounts: Access to Arriva Village 

• Health & wellbeing support: Employee Assistance Programme 

• Generous annual leave: 33 days including bank holidays (increasing with service) 

• Performance bonus scheme 

What We’re Looking For 

We’re looking for people who thrive under pressure and enjoy solving problems in real time. You’ll need: 

• Previous Controller Experience  

• Excellent communication skills – clear, confident, and professional 

• Strong decision-making ability – able to assess situations quickly and act effectively 

• Calmness under pressure – maintaining control in fast-moving or high-stress situations 

• Situational awareness – understanding and adapting to a constantly changing environment 

• Leadership and teamwork skills – influencing others and building strong working relationships 

Why Join Arriva London? 

This is more than just a job—it’s a career where you can make a real impact every day. You’ll be part of a highly skilled team, working at the forefront of one of the world’s busiest transport networks. 

Apply Now 

If you’re ready to take on a challenging and rewarding role, apply today and start your journey with Arriva London.