We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position is based in the Firm’s global operations center in Tampa, Florida.

General Description:

The Human Resources Systems Junior Analyst will assist in the development, maintenance and support of the Firm’s HR-related applications and our customer-facing needs. The role is key to our ability to understand issues and improve system processes, workflows and reporting that impact the user’s experience. The individual will assist in the design, documentation and testing of the data architecture within HR systems.

Key Responsibilities and Essential Job Functions:

• Manage troubleshooting and identify trends from resolving ServiceNow tickets reported to HR by end users.
• Maintain and enhance system documentation, contributing to SOPs and process clarity across HR functions.
• Participate in auditing and testing processes and validation programs, ensuring data integrity and compliance with governance protocols.
• Respond as needed to ad hoc requests for data and reports and produce and disseminate scheduled reports as requested.
• Special projects and duties as assigned.

Required Skills:

• Ability to manage multiple, high priority tasks and adjust to shifting priorities while meeting deadlines.
• Basic knowledge of Help Desk Ticketing systems; Service Now preferred.
• Strong customer service skills and follow-through when resolving issues.
• Self-motivated; able to work independently as well as with a team.
• Strong time management, organizational and interpersonal skills, including written and verbal communication skills.
• Ability to manage sensitive data with confidentiality and integrity; ability to exercise appropriate judgment.
• Comfort with and demonstrated ability to learn new systems and processes.

Required Qualifications & Education:

• Bachelor’s degree, preferably in information systems, computer science, human resources management, or business administration.
• 1+ years of Workday HRIS required.
• Basic knowledge and understanding of HRIS functional areas(s).

Preferred Qualifications & Education:

• Excel experience preferred.
• Strong data analysis and audit experience preferred.

Physical Requirements:

• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage.

Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Applicants who are interested in applying for a position and require an accommodation during the process should contact [email protected].

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.