About this Human Resources Global Services Specialist role at Altera
Job Details:
Job Description:
Serve as the first point of contact for employees and managers for HR inquiries.
Manage and resolve cases using ServiceNow in accordance with established SLAs.
Execute onboarding transactions, onboarding activities documentation coordination and background check processing
Ability to facilitate Day 1 New Hire Orientation onsite and virtually
Process offboarding transactions including terminations, separation documents and coordinating with IT, Payroll, and HR business partners.
Support standard HR processes including benefits inquiries and leave administration support.
Escalate complex or policy sensitive matters to Business HR or Centers of Excellence, as appropriate.
Accurately execute HR transactions in Workday across the employee lifecycle
Maintain and audit employee data to ensure system accuracy and compliance
Generate HR documentation including offer letters, job change notices, employee verification letters, and separation documents.
Ensure HR transactions comply with employment regulations and internal policies.
Maintain confidentiality and proper handling of sensitive employee information.
Support internal audits, reporting, and compliance-related activities.
Deliver responsive, professional, and solution-oriented HR support to employees.
Partner with Business HR, Talent Acquisition, Benefits, Payroll, and other COEs to ensure seamless case resolution
Promote employee and manager self-service adoption
Qualifications:
- Bachelor’s degree in HR, Business Administration, or equivalent experience.
- 1-2 years of experience in HR operations or shared services.
- Excellent communication and customer service skills.
- Proficient in PowerPoint for user training i.e. new hire orientation
- Hands-on experience with Workday and ServiceNow case management.
- Strong Microsoft Excel skills (PivotTables, VLOOKUP).
- Strong attention to detail and ability to manage high-volume transactional work
