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• This customer focused, pro-active, energetic and collaborative role will serve as an HR Analyst as part of our Regional Hub Transactional Team within the People Services. In this role, individuals will function across all business units and will provide accurate and timely HR Transactional support to employees, managers, and other HR professionals.

• Provide consistent, timely, accurate and customer-focused HR transactional services and data administration to key stakeholders and customers, while contributing to the achievement of the People Services' overall vision and strategy.

• Utilize our case management system to achieve required service level agreement metrics and overall client satisfaction.

• Analyze work process design and flow for the People Services team and work with internal and external clients and vendors to implement improved processes, while suggesting necessary improvements to improve the overall client experience and efficiency.

• Review and update existing HR policies/procedures and assist in producing new policies/procedures in relation to HR Transactional services.

• Prioritizes, allocates and actions daily tasks to be accomplished to meet SLA.

• Ensure all process trainings have been attended, queries raised and clarified to execute smooth flow of process.

• To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc.

• Ensure a consistent efficient, effective, and excellent service always, meeting, and exceeding SLAs and performance targets.

• Always ensure a ‘customer first’ approach by consistently and proactively role modelling excellent customer service.

• Utilize the CORE framework of tools to continuously improve processes, quality standards and process compliance.

• Understand and be compliant with the corporate data protection and confidentiality policies.

• Accountable for the day-to-day performance metrics, ensuring clear SLA's and KPI's align to effective and positive employee experience. Utilize metrics to demonstrate and communicate shared services value.

Qualifications

• Bachelor's degree in related discipline and 2-4+ years of relevant HR experience.

• Prior experience in managing high-volume HR requests and data administration in shared service center experience an advantage.

• Experience managing data in HRIS systems and/or using Workday preferred.

• Ability to work effectively in a high-pace and deadline-driven atmosphere.

• Ability to learn processes, policies, and the ability to apply CORE principles to these processes for continuous improvement.

• Ability to work in a team environment.

• Strong attention to detail and ability to apply analytical skills.

• Strong communication skills (written and oral) with all levels of the organization.

• Strong computer skills or aptitude.

• Flexibility to work in different time zones.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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