About this Housekeeping Training Supervisor role at Crown Resorts
Better begins here
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
We are seeking a passionate and experienced Housekeeping Training Supervisor to play a key role in developing the skills, knowledge, and performance of our housekeeping team while upholding the luxury standards expected across our world-class hotel environment.
The Role
As Housekeeping Training Supervisor, you will lead and coordinate housekeeping training activities while remaining hands-on within hotel operations. You will guide new team members from their first day, facilitate structured training programs, conduct coaching and quality inspections, and support the ongoing development of existing employees. Working closely with Housekeeping leadership, Front Office, Maintenance and other operational teams, you will ensure training programs remain engaging, effective and aligned to our service standards.
Key Responsibilities
Deliver structured onboarding, induction and training programs for new Housekeeping team members
Coach, mentor and develop Housekeeping Supervisors, Room Attendants and Housekeeping Service Attendants
Conduct regular room inspections, spot checks and quality audits to ensure five-star presentation standards are maintained
Monitor training progress, complete training documentation and provide ongoing performance feedback
Support the implementation of housekeeping procedures, work instructions and service standards
Partner with operational leaders to identify development opportunities and drive continuous improvement initiatives
About You
To be successful in this role, you will bring:
Previous experience in a Housekeeping Supervisor, Assistant Executive Housekeeper, or similar hotel leadership position
Strong knowledge of housekeeping operations, cleaning procedures, quality standards and room inspection processes
Experience leading, coaching and developing team members in a fast-paced hotel environment
A passion for training and mentoring others, with the ability to build capability and confidence across diverse teams
Exceptional attention to detail and commitment to delivering luxury guest experiences
Availability to work across a 7-day roster as operational requirements dictate
Experience using OPERA or other hotel property management systems will be highly regarded
Previous experience within a five-star hotel environment is strongly preferred
If you're an experienced housekeeping leader who thrives on developing people, maintaining exceptional standards, and creating a positive team culture, we'd love to hear from you.
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
