About this Housekeeping Supervisor role at Crown Resorts
Better begins here
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The Role
We’re looking for a dedicated and experienced Housekeeping Supervisor to join Towers Hotel’s dynamic Housekeeping team at Crown Melbourne. In this key role, you’ll lead and support a large team of Room Attendants to ensure our guest rooms and public areas consistently meet Crown’s premium standards of cleanliness and presentation.
You’ll oversee daily operations, conduct room inspections, coach team members and ensure compliance with health and safety protocols—all while driving service excellence and creating memorable guest experiences
Some responsibilities of the role will include, but are not limited to:
Lead and supervise housekeeping operations across guest rooms, corridors and service areas
Conduct daily room inspections and ensure adherence to Crown’s brand standards
Support training and development of team members, including onboarding and performance reviews
Maintain high standards of cleanliness and presentation in public and back-of-house areas
Collaborate with other hotel departments to ensure seamless service delivery
Manage resources effectively to meet departmental objectives and sustainability goals
About You, you’ll bring:
Ideally 3+ years’ experience in a leadership role within a premium & large-scale hotel environment
Be available FT across a 7- day rotation (day shifts)
Strong leadership and coaching skills with a passion for team development
Excellent communication and interpersonal skills
Sound knowledge of hotel operations and property management systems
Confident computer literacy including proficiency in Microsoft Office Suite
What we offer you
A collaborative, supportive and inclusive team culture
Free staff meals and discounts across Crown restaurants & hotels
What You Can Expect From Us
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities, visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander—people like you.
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
