About this Host/Hostess - Stadium Club role at Pyramid Global Hospitality
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Sunseeker Resort Florida Gulf Coast, by Curio is a stunning waterfront destination located in Southwest Florida, offering the perfect blend of luxury and leisure. With 785 guest rooms and more than 60,000 square feet of event and meeting space, the resort is designed to accommodate both upscale leisure getaways and dynamic business gatherings. Guests can indulge in an impressive collection of 18 food and beverage outlets, from fine dining to casual coastal fare, showcasing flavors from around the world. The resort also features a luxurious pool scene, including the largest rooftop pool in Florida, providing sweeping views of Charlotte Harbor and an elevated, resort-style experience. Sunseeker is where elevated hospitality meets sun-soaked relaxation.What you will have an opportunity to do:
The Host is responsible for delivering exceptional customer service, seating of guests, and performing a variety of other tasks within the restaurant. Some duties include managing the reservation book, answering phones, taking guests names, walking guests to tables and offering menus and drinks to guests once they sit down. Other tasks are ensuring tables are ready for seating guests, constantly monitoring dining activity, inspecting menus for cleanliness, and assisting servers when necessary.
All duties are performed in accordance with department and Sunseeker Resorts policies, practices, and procedures.
POSITION RESPONSIBILITIES/DUTIES:
- Welcome guests to the venue
- Provide accurate wait times and monitor waiting lists
- Manage reservations
- Escort customers to assigned dining or bar areas
- Provide menus and announce Waiter/Waitress’s name
- Greet customers upon their departure
- Coordinate with wait staff about available seating options
- Maintain a clean reception area
- Cater to guests who require extra attention (e.g., children, elderly)
- Answer incoming calls and address customers’ queries
- Use knowledge of menu to answer guest questions
- Coordinate with Front of House staff regarding available seating
- Seat guests, ensuring proper server rotation is maintained
- Process to-go orders quickly and efficiently in the point-of-sale system, handling credit/debit or room/house charge transactions accurately
- Maintain store appearance with respect to merchandising and maintenance standards
- Follow safety and sanitation guidelines; comply with all applicable laws
- Responds appropriately to customer concerns
- Ensures a clean, sanitized, and well-stocked host stand
- Assist servers and food runners, as needed. Must be able to maneuver heavy trays of food
- Perform other duties as assigned
What are we looking for?
Required:
- Minimum 18 years of Age
- Previous work experience as a Host/Hostess or Waiter/Waitress
- Understanding of restaurant etiquette
- Experience in managing reservations
- Demonstrable customer-service skills
- Strong organizational skills with the ability to monitor the entire dining and bar area
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
