About this Host role at HRI Hospitality
HILTON GARDEN INN DOWNTOWN DALLAS
171 rooms | 4,385 sq. ft. meeting/event space
Amenities: pet-friendly rooms, fitness center, outdoor rooftop pool, on-site restaurant, weekday happy hour.
Situated in the heart of Dallas, this property combines business, culture, and connectivity, providing an ideal environment for leaders in an active urban setting. Take a virtual tour of Hilton Garden Inn Downtown Dallas here.
The Host/Hostess is responsible for creating a warm and welcoming first impression for guests. This role manages seating, waitlists, guest flow, and communication with servers to ensure an efficient and enjoyable dining experience.JOB DESCRIPTION
Job Title: Host/Hostess
Department: Food & Beverage
Supervision Exercised: None
Supervision Received: Restaurant Supervisor / Restaurant Manager / Food & Beverage Manager
MINIMUM REQUIREMENTS
Education
- High school diploma or equivalent preferred.
Experience
- Previous restaurant or hospitality experience preferred.
- Customer service experience strongly preferred.
Skills and Knowledge
- Excellent customer service and communication skills.
- Ability to multitask and remain calm in a fast-paced environment.
- Strong organizational and guest-flow management abilities.
- Professional appearance and friendly demeanor.
- Basic knowledge of reservation systems and POS platforms preferred.
- Ability to stand and walk for extended periods.
Job Duties and Responsibilities
- Greet guests warmly and create a positive first impression.
- Manage reservations, waitlists, and seating charts to maximize service flow.
- Escort guests to tables and communicate server sections effectively.
- Answer phones, take messages, and provide basic restaurant information.
- Maintain cleanliness and organization of the host stand and entrance area.
- Assist with menus, to-go orders, and guest requests as needed.
- Monitor dining room activity and communicate with servers and management.
- Follow company policies, safety standards, and service procedures.
- Perform additional duties as assigned by management.
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
