The DCX Client Services Home-Based Sales Assistant is a valued and essential part of the customer experience. You will be responsible for all backend project management while working closely with end users, sales executives, suppliers, and account managers to ensure a great customer service experience. You will also be responsible for helping the assigned sales executive develop long-term relationships with a portfolio of clients and connecting with those clients to provide them with promotional product solutions. 

REQUIRED CORE COMPETENCIES 

• A highly proficient communicator in both spoken and written English 

• Strong organizational and time management skills   

• Strong customer service orientation    

• Ability to prioritize, multitask, be flexible, and meet deadlines 

• Excellent problem-solving skills 

WHAT YOU WILL DO 

• Responsible for providing customers with information on product pricing, features, and availability. 

• Responsible for creating proposals, quotes, and opportunities. 

• Responsible for creating presentation formats and compiling data for the preparation of sales presentations. 

• Responsible for documenting all order-related activities in various systems. 

• Responsible for sending a follow-up with suppliers on orders. 

• Ensure up-to-date records of customer interactions, transactions, comments, and complaints. 

• Responsible for managing a high volume of inbound and outbound emails. 

• Responsible for providing general day-to-day customer service to clients and vendors. 

• Ad hoc tasks aligned with those mentioned above 

WHAT WE LOOK FOR 

• Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.  

• Experience: 1-2 years of direct Promotional, Customer Service, or Order Management role.  

• Language Proficiency: Strong verbal, written, and English communication skills. 

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.  

• Technical Skills: Proficient in both Microsoft and Google applications. Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.  

• Industry Specific Software/Knowledge:   

• Direct experience in the promotional industry or comparable e-commerce experience is beneficial. 

• Customer orientation and the ability to adapt to and respond to diverse types of characters. 

• Comfortable with social media marketing. 

• Various promotional industry-specific software (i.e., Sage, ESP, CommonSku, Syncore) 

WHAT WE OFFER 

• Salary Range: Php 30,000 - Php 35,000 

• Industry: Promotional Products  

• Job Type: Full-time 

• Work Shift: 8:00 AM - 5:00 PM CST (USA) 

• Workdays: Monday through Friday (USA) 

• Benefits of working with us:  

• Industry-leading salary packages  

• Permanent work-from-home setup  

• Company equipment provided   

• Internet stipends upon regularization  

• HMO Coverage    

• PTO credits and service incentive leaves  

• Major spring and winter company live events  

• Monthly employee appreciation virtual events  

• Company-provided career skills training courses  

• A company culture focused on your personal and professional growth 

WHO WE ARE 

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.  

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.  

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!