Job Description:

Essential Functions

• Analyzes and documents user requirements, procedures, and problems to automate or improve existing systems and/or workflows. Reviews system capabilities, workflow, and limitations. 
• Performs daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports.
• Researches, troubleshoots, prioritizes and resolves assigned ServiceNow tickets, chats, emails, and phone calls. Documents in ticketing system and responds promptly as guided by service level agreements. 
• Documents workflows, configure and/or build activities, change management adherence, end user notifications, training information and status reporting in the appropriate system
• Innovate, design, implement, support and maintain workflows, processes and HIM identified work.  
• Collaborates with clinical, nonclinical and technical support teams to identify system needs and opportunities for improvement. 
• Ensures compliance with Health Information Management standards.  

Skills

• Interpersonal Skills 
• Problem-Solving
• Critical Thinking 
• Organization
• Data Analysis
• HIM Software 
• Project Management 
• Detail Oriented 
• Workflow Process
• Health Information Management

Required Qualifications

• Demonstrated experience with technical HIM or HIM Information Management required.
• Demonstrated proficiency in computer skills including Microsoft Office, internet and email required.   
• Demonstrated ability to work in a fast-paced environment.
• Availability to travel is required.

Preferred Qualifications

• Associate degree in Health Information Technology or Bachelor's degree in Health Information Management or healthcare related field from an accredited institution.  Education is verified.
• RHIT/RHIA Certification..

Physical Requirements

• Sitting for long periods of time.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
• Frequent interactions with providers, colleagues, customers require caregiver to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Work City:

Work State:

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.