About this Head of Creative Services role at Monks
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About Monks
Monks is a global, digital-first marketing, technology, and creative consultancy operating at the intersection of creativity, media, data, and culture. In APAC, our 700-strong team spans 14 offices across 11 countries, connected by a single, unified operating model.
As pioneers in the AI digital media economy, we live an AI-first culture internally while helping enterprise clients shift from manual workflows to AI-native orchestration — scaling custom agent solutions (Monks.Flow), AI-driven campaigns, and next-gen AI search capabilities. By connecting brand strategy, media, data, and emerging technology around the consumer, we build intelligent platforms and content ecosystems for the world's leading brands. We foster a diverse, equitable, and inclusive workplace where authentic collaboration fuels industry-changing work.
The Role
We’re looking for a commercially minded creative leader to head our Creative Services division in Australia. You’ll own the P&L, set the vision for the division and grow it through new clients, deeper relationships with existing ones and smarter, AI-enabled ways of working. You’ll be the face of Monks creative in the market while connecting closely with our global teams to deliver and scale work for Australian clients.
What You'll Do
Commercial Ownership and Growth
- Own the P&L for Creative Services, including revenue, margin, forecasting and resourcing.
- Drive growth through new business, pitches and scoping, and by expanding our footprint with existing clients.
- Build and maintain senior client relationships, acting as an executive sponsor on key accounts.
- Work with global teams to sell Monks.Flow and Monks’ wider creative and technology offering to Australian clients.
AI-Led Transformation
- Lead the charge on AI across the division, embedding it into client services and internal workflows.
- Identify and launch new AI-enabled creative offerings, tools and ways of working.
- Champion AI adoption and upskilling across the team, setting a culture of experimentation and responsible use.
Creative Leadership and Delivery
- Set the creative standard for the division and ensure the quality, effectiveness and consistency of work.
- Partner with global creative, production and strategy teams to support and deliver Australian creative work.
- Develop frameworks and playbooks that improve efficiency, quality and creative impact.
People and Team Management
- Lead, mentor and grow the Creative Services team, including hiring, performance, promotions and career development.
- Build a high-performing, collaborative culture that attracts and retains top talent.
- Collaborate with HR and Recruitment on workforce planning and talent strategy.
What You'll Bring
- Extensive experience in a senior creative or commercial leadership role within an agency, ideally in digital, performance or integrated creative (typically 15+ years).
- Proven track record of owning and growing a P&L.
- Demonstrated success in winning new business and growing client accounts.
- Strong credentials leading and inspiring creative teams.
- Hands-on experience applying AI and emerging technology in creative or marketing services, with a clear point of view on where it’s heading.
- Confident presenting creative strategy and results to C-suite stakeholders.
- Experience working across global or matrixed teams.
- Familiarity with Monks.Flow or similar AI/marketing orchestration platforms is a plus.
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About Monks
Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery—taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.
This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
