TPC Sugarloaf is a premier private club located within the gated community of Sugarloaf Country Club in Duluth, Georgia. As part of the prestigious TPC Network, the Club offers an exceptional country club experience that goes well beyond the golf course. With a wide range of amenities for the entire family, TPC Sugarloaf provides the personalized service and exclusive privileges that define the PGA TOUR’s acclaimed network of premier clubs.

QUALIFICATIONS

• Bachelor’s Degree in Business, Sports Management or related field or equivalent experience
• Thorough knowledge of general business administration practices and golf professional practices and procedures as would be acquired through five to eight years of similar golf experience in progressively responsible positions
• Prior supervisory experience required. Must be a PGA Member in good standing

RESPONSIBILITIES/DUTIES

• Assist PGA TOUR players, Members and Guests with their golfing needs, ensuring that every step of their golf experience at the club runs as smoothly and is as enjoyable as possible
• Provide department leadership for employee relations through effective communications, coaching, training and development
• Foster environment for problem resolution to facilitate faster improvements to result in improved working relationships and Member/Guest satisfaction
• Ensure that all Members and Guests are greeted and welcomed in a professional and courteous manner
• Establish and maintain responsibility for the cleanliness and appearance of the Golf Shop, storage areas, and merchandise displays
• Plan for and schedule manpower to include assistant professionals, sales staff, shop coordinator, locker room staff and outside operations staff. Establish equipment and supply requirements for the department and maintain accountability for cost, utilization and performance of employees and equipment
• Establish and maintain the daily "pace of play standard."
• Maintain the playing standards required for all Head Golf Professionals in the TPC Network
• Maintain a high profile with PGA TOUR players, TPC Members and Guests. Positively promote the service philosophy of the club and PGA TOUR Golf Course Properties, Inc
• Consult with PGA TOUR Golf Course Properties, Inc. on merchandise purchases and maintain acceptable inventory levels ensuring profitability through inventory turnover and cost of sales control guidelines
• Maintain ordering, receiving, and storage programs as established by PGA TOUR Golf Course Properties. Administer physical inventories as prescribed by PGA TOUR Golf Course Properties, Inc.  Maintain proper shrink controls
• Establish and administer the club tournament program. Assist in the development of promotional materials to communicate the programs to the Members and Guests
• Direct outside golf operations, ensuring that the outside golf supervisor properly controls Membership and Guest services. Set-up and maintenance of practice facility, course advisors, golf car maintenance, golf bag storage, and golf club repair activities
• Ensure that the locker room staff provides the highest level of service and cleanliness standards.  Maintain adequate supplies (towels and other bathing amenities) at par levels and available as necessary
• Develop the annual golf shop operating budget and manage line items in accordance with that budget while controlling general expenses for the entire golf operation
• Direct the Instructional Golf teaching programs as established by PGA TOUR Golf Course Properties
• Project a positive favorable image for the club, PGA TOUR Golf Course Properties, Inc. and the PGA TOUR with the press, PGA TOUR players, tournament committees, prospective Members, Guests, Members and representatives from merchandise manufacturers
• Assist in the planning and execution of outings and tournaments. Coordinate purchases of high-quality gifts and awards with PGA TOUR Golf Course Properties
• Verify the accuracy of prices for state and federal taxes and other charges on all sales tickets and accurately operate the point of sale system as outlined in the Club Operations Manual
• Ensure that all sub-departments of the Golf Operation are responsibly managed and supervised and that established service standards are maintained  
• Hire and train all golf operations employees (final approval from General Manager required) utilizing standard company procedures. Conduct and complete annual and semi-annual employee performance reviews and develop employee self-improvement programs and recommend changes in salary
• Professionally communicate information, sell merchandise, and become fully knowledgeable in all products and sales techniques. Anticipate the needs of Members and Guests and offer appropriate merchandise or alternatives
• Maintain control of employee uniforms, ensuring that uniforms and nametags are worn and kept in proper condition and readily available at all times to employees
• Answer telephones clearly and concisely, to schedule future starting time reservations and communicate information in a pleasant and professional manner
• Ensure monthly merchandise report from the month end reports is accurately prepared and forward to Headquarters Merchandising Department for review
• Special projects or other duties as assigned

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.

An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.

This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

While performing the duties of this job, the employee is exposed to a variety of outdoor weather conditions. Position is very active and requires lifting, pulling or pushing up to or over 25 pounds, moving and/or lift items with awkward weights. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.

An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.

This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Travel

• Travel may be required for industry meetings and member golf trips

Work Schedule Expectations

• This position requires shifts as necessary based on business levels

Supervisory Responsibility

• This position manages employees and is responsible for the performance management and hiring of the employees within the department