The Gun Vault Specialist is responsible for backroom maintenance of all processes pertaining to Firearms. This role has the ability to safely handle firearms and adhere to all company, and federal firearms regulations. This position will be responsible for acquiring and disposing firearms, and maintaining a complete, thorough and accurate firearms inventory in accordance with all company, local, and federal firearm regulation/policy. This position provides counter Sales and Customer Service for Firearms along with Floor and Counter Sales of other Hunting Merchandise. They perform various selling/customer service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information, assistance and direction to customers.

MINIMUM QUALIFICATIONS

• One or more years of supervisory experience in a sales or service environment is preferred
• High school diploma or equivalent is preferred
• Ability to evaluate customers’ needs and make recommendations based on needs
• Ability to provide superior customer service and exceed customer’s expectations
• Ability to use good judgment and logic
• Experience in a related field or outdoor lifestyle
• Knowledge of Cabela’s specific products is an asset
• Full Firearms Possession and Acquisition License (PAL) is required
• Experience in sporting goods with a focus on new and historical or antique firearms is required

ESSENTIAL FUNCTIONS

• Assist in the delegation of work, determining the method of work, giving clear and concise direction, and follow up to ensure proper execution
• Support the manager in developing a cohesive team, motivating, engaging, coaching, and training fellow employees
• Provide legendary customer service every time by assisting customers in making buying decisions by identifying and evaluating customers’ needs, and making product recommendations based off this analysis
• Assure visual presentation standards are met by up-keep and maintenance including, but not limited to, in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed
• Respond to and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
• Assist manager in motivating fellow employees, keeping them engaged and working as a cohesive team
• Fosters growth and development of retail associates by supporting training initiatives
• Promote Cabela’s programs, including VOC and In-Store Pick-Up
• Process firearms transactions following all policies and standard operating procedures associated with firearms handling, firearms sales, and Canadian Firearms Centre (CFC) requirements;
• Manage the process of the accurate purchase, pricing and sale of high quality used and antique firearms;

Assist in other areas of the store when business needs dictate