About this Guest Services and Rentals Representative - Winter - Full-Time role at Mammoth Mountain
WHAT’S IN IT FOR ME?
- Free skiing and riding for you and your dependents;
- Discounted lift and attractions tickets you can share with your friends. Enjoy skating, tubing, Ridge Runner, and more;
- Staff priced meals & Starbucks treats;
- Receive exclusive discounts at all Blue Mountain-owned retail stores;
- Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
Hourly Rate of $19.52
Full Time - Seasonal
WHAT WILL I BE DOING?
- Process sales transactions for lift tickets, season passes, lessons, attractions, and rental equipment with accuracy and efficiency.
- Assist guests by providing information on resort products, services, policies, and procedures to help create a seamless and enjoyable experience.
- Fit guests with ski and snowboard rental equipment based on their ability, size, and needs while ensuring safe and proper equipment selection.
- Follow all rental procedures, waiver requirements, and equipment issuance standards to ensure guest safety and operational compliance.
- Resolve guest questions and concerns professionally, taking ownership of issues and ensuring they are brought to a successful resolution.
- Maintain accurate records and uphold company standards related to risk management, safety, and operational procedures.
- Contribute to a positive team environment by participating in training, supporting departmental goals, and delivering outstanding guest service.
- Promote resort programs, products, and services while identifying opportunities to enhance the guest experience.
WHAT DO WE NEED FROM YOU?
- Previous guest service and rental experience is considered an asset
- Strong communication and interpersonal skills with a passion for creating exceptional guest experiences.
- Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
- Comfortable learning resort products, services, policies, and procedures.
- Ability to handle cash transactions and operate point-of-sale systems.
- Strong problem-solving skills and the ability to address guest concerns professionally.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Skiing or snowboarding knowledge is considered an asset.
- Must be reliable, team-oriented, and committed to maintaining a safe work environment.
*This role is being posted to fill a new position
AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE
BLUE MOUNTAIN RESORT COMPANY OVERVIEW
Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.
ALTERRA COMPANY OVERVIEW
Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.
Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.
