Jobs Companies Bfsaulhotels Guest Service & Sales Representative - PM Full Time - Fairfield Inn & Suites Herndon

About this Guest Service & Sales Representative - PM Full Time - Fairfield Inn & Suites Herndon role at Bfsaulhotels

Bfsaulhotels · Onsite · Herndon, Virginia
B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! 

This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.

Responsibilities:

  • Guest Service:  Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program. 
  • Financial Results and Cost Control:  Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures.  Drives sales and maximizes revenue by up-selling rooms and amenities.  B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.  Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. 
  • Self/Workload Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.
  • Safety/Risk Management:  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.
  • Required Skills and Experience:

  • High school diploma or GED required.
  • 1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
  • Ability to lift, push and pull up to 75 pounds on an occasional basis. EEO AA M/F/Vet/Disabled
  • Must be available to work 3 PM - 11 PM, weekdays, weekends, and holidays. 

  • The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held.  Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more. 

    B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

    Equal Opportunity Employer/Veterans/Disabled

    Ready to apply to Bfsaulhotels?
    Apply to Bfsaulhotels

    Similar jobs

    Two Six Technologies
    Lead RF Systems Engineer (Tactical Comms / SDR / DSP)
    Two Six Technologies
    ⚡ Apply early Herndon, Virginia Onsite $178,018–$267,027
    ● New 👁 Seen ✓ Applied 6d ago
    Two Six Technologies
    Senior RF Systems Engineer (SDR)
    Two Six Technologies
    ⚡ Apply early Herndon, Virginia Onsite $145,353–$218,030
    ● New 👁 Seen ✓ Applied 4w ago
    CrewBloom
    Sales Development Representative
    CrewBloom
    ⚡ Apply early Makati City, National Capital... · location restricted
    ● New 👁 Seen ✓ Applied 3h ago
    Geeks on Site
    B2B Sales Executive - Legal & Healthcare
    Geeks on Site
    ⚡ Apply early Pennsylvania, United States · location restricted
    ● New 👁 Seen ✓ Applied 3h ago
    Square One
    Sales Executive
    Square One
    ⚡ Apply early Limassol, Limassol, Cyprus Onsite
    ● New 👁 Seen ✓ Applied 4h ago
    Connexity | Skimlinks, a Taboola company
    Senior Sales Manager, Creator Acquisition - ShopYourLikes
    Connexity | Skimlinks, a Taboola company
    ⚡ Apply early Los Angeles, California, Unite... Hybrid $130,000–$195,000
    ● New 👁 Seen ✓ Applied 4h ago
    Remote Raven
    Business Manager (Sales & Commercial Support)
    Remote Raven
    ⚡ Apply early Philippines · location restricted
    ● New 👁 Seen ✓ Applied 4h ago
    City Wide Facility Solutions
    Sales Representative
    City Wide Facility Solutions
    ⚡ Apply early North Charleston, South Caroli... Onsite
    ● New 👁 Seen ✓ Applied 4h ago
    Alphatec Spine
    Associate Sales Representative
    Alphatec Spine
    ⚡ Apply early Des Moines, Iowa, United State... Onsite
    ● New 👁 Seen ✓ Applied 4h ago

    Sign up for suggestions tailored to the jobs you open and the searches you save.

    More jobs at Bfsaulhotels

    See all jobs at Bfsaulhotels →

    Apply now
    🤖

    Whoa — hold up

    JobsRadar was built for real people having a rough time in their job search — not for automated requests. You're clicking way too fast and you're now temporarily blocked.

    Come back later. If you're genuinely job hunting, we've got your back — just act like a human.

    Catch your next role the second it’s posted.

    Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

    Create free account

    Free forever · takes 30 seconds · already have one?

    Get an edge on your job hunt.

    Join our Telegram channel for the stuff that helps you land the role — salary benchmarks, the weekly market pulse, and new-feature drops. No spam, just signal.

    Join the channel — it's free