About this Guest Experience Supervisor role at Four Seasons
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Beachfront relaxation on north Africa’s Mediterranean coast. In the heart of Tunisia’s vibrant and exotic capital city, our modern Mediterranean oasis offers a calm, laid-back beachfront escape alongside this bustling business hub. Relax at our Spa and pools, stay connected with state-of-the-art business services, or take a step back in time – more than 3,000 years of ancient civilization are at your fingertips.About the role
The Guest Experience Supervisor is responsible for overseeing and enhancing the experience of VIP and Elit guests by delivering personalized service that reflects the highest standards of luxury hospitality.
What you will do
Serve as a dedicated point of contact for VIP, Elite, ensuring memorable and personalized experiences throughout their stay.
Review guest arrivals, departures, preferences, and profiles to proactively create tailored experiences and foster guest loyalty.
Manage guest concerns with professionalism and urgency, ensuring effective resolutions, meaningful follow-up, and complete guest satisfaction.
Partner with Front Office, Concierge, Housekeeping, Food & Beverage, and other departments to ensure flawless execution of guest requests and special arrangements.
Monitor and manage Elite guest enquiries, reservations, and dedicated communication channels, ensuring timely, accurate, and brand-aligned responses.
Act as a role model and brand ambassador, promoting a culture of excellence, service innovation, and continuous enhancement of the overall guest experience.
What you bring
Degree or diploma in Hospitality Management, Tourism, , or a related field.
Have advanced computer skills including MS Office and Outlook and a thorough knowledge of the Front Office systems, such as Opera, Web Checkin, HotSoS.
Be fluent in English and Frensh.
Strong understanding of VIP guest engagement, service recovery, and luxury hospitality standards.
Minimum 2-3 years of experience in a supervisory guest experience, front office role within a luxury hotel environment.
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Schedule & Hours:
full time
