About this Guest Experience Officer - The Exchange, TRX role at Lendlease
Lendlease is a real estate company with three deep capabilities – Investments, Development and Construction – which function individually to serve customers and markets but can easily function as one. We draw on this expertise to realise opportunities that create real value and returns for our partners and customers, as well as the communities who experience the places we shape.
Our investors and capital partners trust us as an active investment manager with an international remit. Through our development pipeline we create targeted, mixed-use projects in high-value markets, defined by large-scale urban renewal and long-term financial returns. Our construction capability continues our long-standing legacy as Australia’s most trusted construction partner. True collaboration and total certainty are foundations of every project we design and build.
For over 65 years, we continue to build the partnerships that lead to great investments and great places.
The Exchange TRX is a 17-acre integrated development set to become one of Asia’s leading lifestyle hubs. Our mall is a 1.3 million sq ft of next-generation retail space that includes a 10-acre rooftop park.
About the role
We are seeking highly motivated and service-oriented professionals to join our distinguished team in delivering world-class guest experiences. We invite you to apply for the role of Guest Experience Officer - Premium Lounge. In this role, you will focus on ensuring high quality service and luxurious experience for our guest in an exclusive lounge setting. Your duties include but not limited to:
Provide a warm and personalized welcome to guests, ensuring a seamless and memorable experience.
Offer comprehensive concierge services, including shopping recommendations, dining reservations, gift wrapping, membership assistance, and luxury concierge support.
Serve light food and beverages while assisting guests with menu selections, adhering to the highest standards of service etiquette.
Uphold discretion and professionalism when handling VIP and VVIP guests.
Demonstrate strong problem-solving skills and effectively manage guest inquiries, complaints, and requests with efficiency and diplomacy.
Assist in escorting VVIPs during their visits and provide support for tour groups within the mall as required.
Perform concierge duties across multiple locations, including the Premium Lounge, Main Concierge Counter, and Premium Desk, as part of a rotational schedule.
About You
Proven experience in hospitality, luxury retail, or high-end customer service.
Strong knowledge of food handling and beverage service etiquette.
Impeccable grooming and presentation, reflecting the standards of luxury hospitality.
Strong English communication skills.
Ability to communicate fluently is multiple languages will be an added advantage.
Availability to work flexible hours, shifts, weekends, and public holidays as required.
We love a challenge and solving problems. Our clients come to us when it’s important: to handle complexity, drive diversity, offer strategic and long-term value, and to create innovative solutions.
Lendlease is a diverse, flexible, and inclusive employer of choice. We engage, enable, and empower our people. Inclusion sets us all up for success.
If you feel this position is suited to your skills, experience, and career aspirations, please apply on the link.
To find out more about us and to explore all other opportunities visit www.lendlease.com/careers.
At Lendlease we offer workplaces that unite diverse minds; where respect, equitable treatment and equitable opportunity are just the norm. We value the unique experiences, perspectives and aspirations that every candidate brings. Lendlease remains committed to supporting under-represented groups and providing a wide range of inclusion initiatives, so that everyone is supported to thrive.
Lendlease welcomes applicants regardless of gender identity, ethnicity, people with a disability, sexual orientation, or life stage. If you do not meet all the criteria or require adjustments to proceed with your application, we encourage you to reach out for a further discussion.
