Job Description

Job Title

GSOC Engineer (Global Services Operations Center)

Department

Service Operations

Position Type

Full-Time

Job Location

Bengaluru

Shift Timings

24*7 Shifts

Work Mode

WFO

Industry Type

Telecom

Travel Required

No

Why Us?

TOMIA is an innovator and leader in real-time Roaming Value-Added Services (VAS) solutions for over 25 years. TOMIA’s award-winning solutions meet all industry standards and leverage the latest cellular network technologies. We help mobile operators speed up 5G Standalone adoption, expand IoT enterprise opportunities, and improve customer experiences, all while optimizing costs. With AI-driven analytics, we help create new revenue streams and enable smarter, data-driven decision-making.

Collaboration and Innovation are at TOMIA’s core. Our success is built on diverse strengths across different teams, functions, and geographies, summarised in our company values:

• Open collaboration
• Driving innovation
• Customer commitment
• Growth mindset
• Deliver results

Please visit our website to know more about us - https://www.tomiaglobal.com/

A Day in the Life of GSOC Engineer:

The role will analyse and handle the incidents discovered either through standard monitoring or through external customer request as per the company process. Executives will be responsible for handling customer concerns through tickets.

So, how are we going to keep you busy?

• Handling the customer request via Ticketing system or Email.
• Monitor the Organisation Infrastructure and Applications via Monitoring Tools and Emails.
• First level support to the customer request and acknowledge the request.
• Escalate the alarms and issues on time to the next level.
• Report generation and updating to the stake holders of the organisation.
• undefined

What will make you eligible for this role?

Bachelor of Engineering (Electronics or computer engineer)

Experience, that will be an advantage:

0-3 years of relevant experience in Telecom/IT industry. 

What will make you the best-fit for this role?Ø 

Linux – Basic/Intermediate Level (CLI)

SQL – Basic/Intermediate Level                                    

Knowledge of Database– SQL, ORACLE     

Basic Knowledge of Telecom (GSM, Mobile Networks)

0–1-year experience as a Tier 1/Tier 2 support engineer

Basic Operating system, MS Office Application knowledge

Limitation and Disclaimer:The aforementioned job description is aimed to provide an overview of the overall type and level of work being performed for this role; it shouldn't be interpreted as a complete list of all obligations, responsibilities, and qualifications needed for the job.In no way does this job description imply or say that these are the exclusive responsibilities of the employee holding this position.  Any additional job-related instructions or tasks that are requested by the manager must be completed by the employee. 

Ready, set, apply!