Jobs Companies Dentons Global Key Account Programme Manager

About this Global Key Account Programme Manager role at Dentons

Dentons · Remote · Ottawa, Ontario, Canada

Dentons is designed to be different. We are driven to always be the firm of the future, to challenge the status quo, and to provide holistic business solutions to our clients in new and innovative ways. We are the lightbulb moments. The bold ideas. We are the world's largest global law firm, with 12,000+ people across 80+ countries. Driven by the diverse perspectives of our people, our clients, and our communities, we combine local knowledge with global insight. 

Purpose of the role:

To act as an empowered catalyst for the Global Key Account Program, supporting Global Directors, and firm leadership in executing client-centric growth strategies. Through strong collaboration with regional leaders, attorneys, and business development professionals around the world, the role ensures the firm's key account initiatives are aligned, actionable, and focused on delivering measurable value to clients and the business.

Responsibilities:

  • Lead and manage projects that support and advance the Dentons Global Key Account Program, ensuring alignment with strategic objectives.
  • Document and capture key outcomes, decisions, and action items from Global Key Account meetings.
  • Maintain and continuously update client information, including reports, account plans, and client portal content, ensuring accuracy and relevance.
  • Proactively engage with internal stakeholders, providing insights and information to help drive business objectives for key client relationships.
  • Actively participate in Global Key Account meetings and contribute to ongoing strategy discussions.
  • Maintain detailed and up-to-date account plans, incorporating new developments, insights, and changes following each interaction.
  • Support follow-up activities by coordinating with internal teams to ensure timely execution of agreed action steps.
  • Partner with CRM managers to maintain high-quality client data, ensuring contacts are accurately captured and included in relevant communications, events, and campaigns.
  • Support regional client and market leaders, as well as attorneys, in delivering client development initiatives and events.
  • Respond to attorney and internal stakeholder requests in a professional, timely, and client-focused manner.
  • Lead the preparation and delivery of monthly reporting for the Global Key Account Program, highlighting performance, insights, and opportunities.
  • Collaborate with client and market leaders to drive tailored business development initiatives that support growth across key accounts.
  • Coordinate and collaborate with peers, share project completion responsibilities and work to provide efficient and positive support across the GKA program.
  • Contribute positively to a high-performing, collaborative team culture by demonstrating a proactive mindset, strong work ethic, and commitment to excellence.

Requirements

Required Experience:

  • 3-5 years previous experience working in a law firm or professional services business development or marketing role, with law firm experience preferred
  • Working knowledge of legal AI platforms such as Harvey, Legora, or comparable tools
  • Exceptional communication skills with the ability to prepare and present to firm leadership
  • Excellent proficiency in Excel, SharePoint, use of CoPilot (or similar) and AI tools for project management and workflow

Academic Qualifications and Certifications:

  • Undergraduate degree in a marketing, communications, sales or organizational development area of study

Key Competencies:

  • Strong interpersonal skills and communication skills
  • Fluent in English, written and spoken

Personal Skills and Attributes:

  • Highly organized, proactive, and relationship-focused professional
  • Natural problem solver and self-starter who anticipates needs, takes initiative, and consistently follows through on commitments to internal clients, supervisors and peers

Benefits

  • Remuneration and benefits package will reflect the successful candidates experience and country where hired. 
  • For candidates based in Canada, the annual remuneration for this role ranges from CAD 60 000 to CAD 75 000.

Please apply with an English resume

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About Dentons

Dentons is always looking to invest in the highest-quality talent, recognizing that our success is built on the diverse and unique strengths of each of the members of our Firm.

With over 10,000 lawyers, the Firm is uniquely positioned to leverage our global platform and deliver sophisticated and innovative legal services to our clients.

Dentons is a truly “polycentric” international law firm that fully embraces the diversity of its geography, cultures and legal traditions. The Firm has no headquarters, no dominant national culture, and proudly offers clients talent from diverse backgrounds and countries with deep experience in Civil Law, English Common Law and US Common Law.

At Dentons, we believe that diversity and inclusion are essential to the success and strength of our Firm and the quality of our advice to, and representation of, our clients. We are committed to providing a flexible environment where everyone respects, supports and learns from our collective skills, talents and differences. By attracting, supporting, prompting and retaining individuals from all backgrounds, inclusive of race, ethnicity, faith, religion or spiritual beliefs, gender, gender identity, age, sexual orientation, abilities, social perspective and other characteristics, we create a dynamic and inclusive work environment that is critical to our success.

Wherever you are in the world, we look forward to hearing from you.

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