Overview:

Provides operational, analytical and reporting support to Corporate Trust business partners, clients and bondholders.   

Primary Responsibilities:

• Analyze and interpret Corporate Trust account details and incoming documentation from internal business partners and bondholders to ensure timely and accurate transaction processing on the bondholder system of record.             
• Process new account setups, adjustments to existing accounts, transfers of ownership and/or payments through data entry for Corporate Trust customers, ensuring timeliness and accuracy of all work.          
• Research and resolve operational and/or calculation discrepancies in response from bondholders and business partners.               
• Partner with business and support colleagues including helping assess system functionality and determining solutions for special processing needs to provide an optimal and consistent client experience.             
• Ensure regulatory deadlines and department guidelines are met for operational processing to protect Company interests and retain and expand customer relationships. 
• Identify processing issues and opportunities for control improvements; work with managers and peers in improving processes for those approved to increase efficiency.     
• Communicate with bondholders and business partners in response to their inquiries.    
• Develop and maintain an understanding of the business to identify, investigate and resolve issues to contribute to sustained operational performance and positive client interactions.       
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required:

• Associate's degree and a minimum of 2 years' relevant experience,
• OR in lieu of a degree,
• A combined minimum of 4 years' higher education and/work experience, including a minimum of 2 years' relevant experience        
• Strong analytical skills
• Strong problem- solving skills
• Strong written and verbal communication skills
• Detail-oriented

Education and Experience Preferred:

• Bachelor's degree or financial services internship             
• Financial services experience
• Securities knowledge    
• Ability to work under time constraints while maintaining accuracy
• Strong organizational skills
• Ability to partner with various stakeholders
• Strong interpersonal skills with ability to set examples for others

Location