Essential Job Functions:  Must be able to perform the essential functions of the job with or without reasonable accommodations.

• Assist with visitations & funeral services preparations
• Drive company vehicles, transport flowers to graveside services, and transport decedents for services and to the care center.                                                        
• Use knowledge of cemetery lawns and gravesite locations to assist customers.
• At all times, set the example in presenting warmth, compassion, empathy, good manners, and diplomacy to grieving family members and guests. 
• Use knowledge of various religions and cultural funeral ceremony customs to provide outstanding service to every family.
• Abide by the Company dress code and any department requests regarding work attire.                                                                                                       
• Actively participate in staff meetings.
• Answer telephones using proper etiquette, and obtain first call and service information from families.
• Maintain a positive working relationship with Company employees.
• Handle customer changes with willingness, friendliness, and a “can-do” attitude; accommodate customer needs with flexibility to ensure a high level of positive customer service.
• Must be able to multi-task, set priorities, and organize work.
• Must complete all assignments and responsibilities as directed, and in a timely manner.
• Adhere to Company policies, procedures, rules, and controls.
• Adhere to safety rules and regulations, and report unsafe practices to management.
• Act on customer complaints to provide satisfactory resolution.
• Understand and achieve annual SMART goals.
• Participate in training and skill development opportunities to improve competency and customer service.
• May be asked to perform special tasks and assist other departments with various tasks when necessary. 
• Report to work on time and maintain standard attendance in accordance with company policy.

Experience and Education:

• Previous customer service experience, funeral service experience preferred
• High School Diploma or GED

Special Skills

• Ability to lift a minimum of 75 lbs.
• CA Drivers’ License and good driving record
• Ability to read maps and follow directions
• Safely drive Company vehicles
• Excellent interpersonal relations skills
• Detail mindedness
• Problem solving skills
• Self-motivated and flexible
• Warmth, compassion, empathy
• Diplomacy under pressure
• Ability to multi-task, prioritize tasks, and differentiate level of importance
• High level of communication and listening skill
• Cultural sensitivity to the diverse community that Rose Hills serves
• Ability to work positively with other people
• Ability to accept instructions from co-workers
• Basic PC skill with MSWord and Outlook
• HBV vaccination
• Bilingual Chinese required

Variable schedule: must be able to work evenings, weekends in addition to daytime hours

Compensation:

$20.00/hr - $23.00/hr

Exact compensation may vary based on skills, experience, and location.

Benefits (dependent upon eligibility):

Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status.

SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.