Role Purpose:

Develop personal clientele and be instrumental in the development, enhancement and success of the Jimmy Choo brand.

Roles and Responsibilities:

• Represent the brand through client interactions (in-store and virtually) and act as a brand ambassador in the community
• Fulfill key-holder responsibilities (i.e., store opening and closing, cash handling and financial responsibilities)
• Maintain a high level of product knowledge
• Provide prompt, attentive and knowledgeable assistance to all clients and ensure the highest service standards are maintained at all times
  • Sales standards
  • Cash wrap standards
  • Client book management
  • Inventory management
  • Customer and After Sales service
• Help clients make selections and assist in the try-on process
• Ensure compliance with all company policies, procedures and directives
  • Attendance / Reporting for Work (Ulti-Pro) – clocking in and out
  • Navigating through UltiPro Portal
  • Uniform and Grooming Standards
  • Lunch and Afternoon Breaks
  • Lockers
  • Organization at the workplace
  • Requests for Time Off: Benefits -- Sick Days, Vacation Days, Personal Days / Schedule Requests
  • End-of-Day Procedures (i.e. bag checks)
• Cultivate and maintain excellent Clientele relationships with consistent follow up as needed, including:
  • Phone calls and emails
  • Thank you letters
  • Shipping merchandise out-of-town
• Maintain high productivity (consistently achieve and where possible, exceed monthly sales targets)
• Proactively identify and pursue opportunities to achieve financial targets and increase sales
• Assist with inventory and special projects as needed
  • Associates should be able to effectively cover Back of House as needed and perform various inventory as well as Shipping  / Receiving tasks
• Ensure visual standards are maintained at all times
• Understand the terminology associated with Jimmy Choo shoes and accessories
• Be proficient with the register system(s)
• Merchandise product

Competencies:

• Functional / Technical Skills
• Integrity and Trust
• Customer Focus
• Approachability
• Self-Motivation and Action Orientation
• Attention to detail
• Results Focus (Drive for Results)
• Effective Communication

Skills / Specific Knowledge Required:

• Strong interpersonal and communications skills both verbal and written in English (other relevant languages are highly beneficial – will depend on region)
• Able to operate effectively in various stressful situations while maintaining composure, professionalism and service-driven attitude
• Excellent selling and customer service skills
• Excellent ability to multi-task and prioritize
• Strong team-working skills
• Strong organization and time-management skills
• Strong independent work ethic
• Problem management and resolution skills
• Solid understanding of retail store operations, associated processes and tools
• Technology skills, specifically related to POS / CRM operation are a plus
• Ability to clientele, effectively build the business, and expand customer base (established clientele following is preferred)
• Strong industry knowledge and brand awareness

Professional Experience:

• 2-5 years of luxury retail experience with established clientele

Academic Qualifications:

• High school diploma
• College degree preferred

Personal Attributes:

• Passion for sales, footwear and accessories
• Fast learning, curiosity and a good degree of self-motivation
• Adaptable to a fast-paced sales environment
• Works well in a team-oriented environment
• Able to also work alone with limited supervision
• Positive attitude and friendly spirit / approachable and easy to talk to
• Strong attention to detail with the ability to handle multiple tasks simultaneously
• Professionalism, both in appearance and demeanor
• Proactive solicitation of input from others, acceptance and use of feedback to improve performance
• Uncompromising integrity and adherence to organizational core values and all ethical standards / Possesses strong personal moral and ethical standards
• Proactive assumption of responsibility for self-development and seizure of opportunities for continuous improvement
• Dedication to meeting and where possible, exceeding internal and external customer expectations
• Ability to establish a relationship / rapport with the customer and the broader store team – gain trust and respect
• Takes initiative to cultivate and maintain client relationships

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The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

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At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [email protected].