Title: Hypothermia Case & Program Manager
Level: Entry
Department: Friends of Falls Church – Hypothermia Shelter
Reports to: Senior Director
Salary Range: $28/hour
Location: Falls Church, VA (Onsite)
FLSA Status: Non-Exempt (Up to 30 hours)

About Us:

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 200 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)

About the Role:

The Hypothermia Case & Program Manager leads seasonal operations at the Friends of Falls Church Hypothermia Shelter in Falls Church, VA. This position combines staff supervision, safe shelter operations, and trauma-informed case management for adults experiencing homelessness. Working within a Housing First, low-barrier model, the manager supports immediate needs, access to community resources, and pathways to stable housing.

Responsibilities:

Program Oversight & Staff Supervision

• Supervise Hypothermia Coordinators and other program staff, providing coaching, regular one-on-one meetings, performance feedback, and corrective action when appropriate.
• Prepare monthly schedules, approve timesheets and leave requests, arrange coverage, and serve on call or cover shifts when emergencies or staffing gaps arise.
• Oversee staffing for three 4:00 PM–12:00 AM coordinator positions and three 12:00 AM–8:00 AM coordinator positions.

Direct Case Management & Client Support

• Build trusting relationships with shelter participants and create individualized Housing First-focused service plans.
• Assist with identification and financial documentation, rental assistance navigation, and coordination with Housing Locators and landlords.
• Connect participants with public benefits, healthcare, behavioral health services, employment, education, and other community resources.
• Facilitate practical workshops on budgeting, self-care, job searching, and wellness.

Shelter Operations, Safety & De-escalation

• Monitor facility cleanliness, meals, supplies, equipment maintenance, and daily opening and closing within the approved budget.
• Implement safety and severe-weather emergency procedures; fulfill mandated reporting obligations.
• De-escalate crises and disputes, complete Critical Incident Reports before shift end, and promptly notify management.

Data Quality, Compliance & Administration

• Review staff documentation and complete client contacts, tracking records, and HMIS entries within 24 hours.
• Work with the Data Quality Specialist to maintain accurate program reporting and improve service delivery.

About You:

Required Qualifications

• Bachelor’s degree in Human Services, Operations/Business Management, or a related field, or equivalent commensurate experience.
• At least 3 years of program and/or staff management experience and at least 1 year in street outreach, case management, or direct human services.
• Valid driver’s license, reliable transportation, and ability and willingness to safely drive a 15-passenger van.
• Availability for evening hours (including 4:00 PM–12:00 AM), weekends, and on-call rotations.
• Proficiency with Microsoft Word, Excel, Outlook, Teams/Drive, and general office equipment.
• Strong written and verbal communication, public speaking, time management, and judgment under pressure.

Preferred Qualifications

• Experience supervising residential staff or serving people experiencing homelessness, mental health conditions, or substance use disorders.
• Experience with the Homeless Management Information System (HMIS).
• Fluency in Spanish, Farsi, Arabic, Amharic, or another language.

Physical Requirements:

• Annual TB Test is required
• Ability to sit or stand for long periods
• Ability to lift items weighing 10-20 pounds

Benefits:

• Medical, Dental & Vision Insurance
• 401K contributions with a 4% employer match
• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
• Four Annual Employee Engagement Events

Benefits

• Medical, Dental & Vision Insurance 

• 401K contributions with a 4% employer match 

• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off 

• 4 Annual Employee Engagement Events

Equal Employment Opportunity:

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.

Drug and Alcohol-Free Workplace Policy:

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.