Are you fluent in French and English and passionate about delivering excellent customer service?

Join a dynamic team supporting customers of a leading digital financial services platform.

As a Customer Advisor, you will assist customers with a wide range of account- and card-related requests, and provide information about investment-related products and platform features, following the company's guidelines.

You will handle customer enquiries through inbound calls, emails and live chat, ensuring a professional, accurate and seamless customer experience.

Responsibilities

• Handle customer enquiries in both French and English through inbound calls, emails and chat.
• Assist customers with account-related requests, secure access and account management.
• Support card activation, card deliveries and transaction-related enquiries.
• Provide information about investment-related products and platform features in accordance with company guidelines.
• Follow established procedures and compliance requirements when handling sensitive financial information.
• Manage multiple customer interactions and communication channels efficiently.
• Maintain accurate customer records and ensure a high level of service quality.
• Escalate complex issues when necessary and contribute to a positive customer experience.

Requirements

• Native or near-native fluency in both French and English. 
• Previous customer service experience is highly appreciated.
• Comfortable handling financial information and sensitive customer data.
• Tech-savvy, with the ability to navigate multiple systems and platforms.
• High attention to detail, reliability and punctuality.
• Customer-focused attitude and professional communication skills.

Benefits

• Competitive salary (14 salaries) and monthly performance bonuses.
• Private health insurance.
• Permanent employment contract.
• Extensive training to prepare you for the role.
• Collaborative, multicultural work environment with modern, centrally located office facilities.
• Additional company perks, including ticket restaurant and transportation allowance.