Are you looking for a place where you can bring your skills?

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.
 

The Franchise Business Coach position requires very strong communication skills, the ability to develop and maintain strong relationships with franchisees, be technically proficient to guide franchisees on the day-to-day operations of an office, the ability to train the franchisees on various topics effectively, support the franchisees in understanding various financial tools, be the communication and coordination hub between the home office and franchisees, and other tasks and responsibilities. Ultimately, the Aire Serv Franchise Business Coach supports franchisees by building brand awareness and providing training and systems that encourage franchisees and their associates to realize their profit potential in an ethical and respectful manner.

Bring your experience and be empowered to innovate.

As a Franchise Business Coach on the Aire Serv team, a typical day for you will include:

• Franchise Relationship Management: Act as the primary point of contact for 30–40 franchisees, building strong, trusting relationships and serving as the key coordination hub between the home office and the field.
• Coaching & Performance Optimization: Conduct regular on-site and monthly business reviews to guide franchisees through P&L analysis, COGS, inventory management, and labor productivity, helping them unlock their profit potential.
• Operational & Software Guidance: Provide expert training and troubleshooting on leading-edge operating platforms (e.g., ServiceTitan, QuickBooks) to streamline day-to-day office operations.
• Action Planning & Accountability: Design and execute customized action plans, leveraging strong influence without authority to secure commitments and drive continuous operational improvements.
• Communications & Rollouts: Support the creation and distribution of operational guides, newsletters, seasonal promotional material, and corporate updates across the franchise community.
• Cross-Functional Collaboration: Partner with internal teams to align on brand initiatives, manage corporate programs, and coordinate regional meetings, training events, and annual conferences.

Bring your skills and be inspired to achieve success.

Required Qualifications:

• High School Diploma or GED.
• Five (5) or more years of related experience as a small business owner, in operations, and/or in training, preferably in the HVAC or related home service industry; or equivalent combination of experience.
• Exceptional verbal, written, and group presentation skills with an engaging and collaborative approach.
• Meticulous attention to detail, strong prioritization, and self-management capabilities to independently juggle multiple tasks and deadlines.
• Proactive, adaptable, and resourceful mindset with proven ability to coach, train, and influence without authority.
• Strong understanding of financial statements, including P&L analysis and strategies for driving profitability. Knowledge and experience with operational processes and best practices in managing field operations.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) required.
• Ability to travel 20–25% and lift a minimum of 25 lbs.

Preferred Qualifications:

• Bachelor's degree in a relevant field (business, management, finance, or similar) strongly preferred.
• Direct operational or management background in the HVAC, plumbing, electrical, or residential/commercial service trades industry.
• Experience with a franchise system or comparable multi-unit operations highly valued. Experience in the home service industry or a related field preferred. Demonstrated understanding of service-oriented business operations.

Work Environment & Schedule:

• Full-time, Monday–Friday, 8:00 AM–5:00 PM CT.
• Hybrid work model
• Office locations:
  • 500 E John Carpenter Fwy, Irving, TX
  • 1010 N University Parks Drive, Waco, TX

• Competitive Pay: Commensurate with experience.
• Benefits: Comprehensive benefit offerings available through Neighborly Benefits.
• Financial Benefits: Equity and bonus opportunities.

Physical Requirements:

​​​The physical demands described here are representative of those required to successfully perform the essential functions of this role. The Associate must be able to stand and sit in an office environment; see, hear, and communicate effectively; and use standard office equipment and computers. This role also requires the ability to lift and move equipment, supplies, and materials, including items weighing up to 25 pounds.  The Associate is exposed to typical office working conditions. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions. These statements are intended to describe the general nature and level of work performed and are not an exhaustive list of all responsibilities. We reserve the right to modify this job description at any time.​​   

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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