About this Food Service Supervisor role at Mass General Brigham
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Room Service Supervisor leads daily patient meal service operations, ensuring the timely delivery of high-quality, patient-specific meals and exceptional service to patients, guests, and staff.This role supervises a multidisciplinary team and ensures compliance with all food safety, sanitation, and regulatory standards.
Qualifications
Key Responsibilities
- Supervise and coordinate the activities of Room Service staff, including Guest Service Attendants, Call Center Operators, Cooks, and Dish Attendants
- Ensure patient meal delivery within established timeframes (within 45 minutes) and timely tray collection
- Maintain 100% accuracy of patient trays in accordance with diet orders and menu selections
- Monitor and enforce food quality, portion control, and presentation standards
- Oversee daily operations, including staffing, scheduling, and workflow adjustments
- Ensure proper inventory levels and stocking prior to each meal service
- Monitor and enforce sanitation, food safety, and HACCP compliance standards
- Communicate patient dietary needs, allergies, and service issues with staff and clinical dietitians
- Support service recovery efforts to maintain high levels of patient satisfaction
- Manage cash handling processes in accordance with department policies
- Train, coach, and evaluate staff performance; address performance issues and support staff development
- Assist with onboarding and training of new employees and dietetic interns
- Collaborate with leadership and other departments to ensure smooth operations
Additional Skills & Competencies
- Strong leadership and team management skills with the ability to motivate and coach staff
- Excellent communication and interpersonal skills with patients, staff, and leadership
- Ability to multitask and perform effectively in a fast-paced, time-sensitive environment
- Strong attention to detail to ensure accuracy of meal service and compliance with diet orders
- Knowledge of food safety, sanitation, and regulatory requirements
- Ability to maintain confidentiality and enforce policies and procedures
- Strong organizational and problem-solving skills with the ability to manage competing priorities
- Ability to work with and lead a diverse team while meeting operational deadlines
Work Environment
- Fast-paced hospital setting with direct patient interaction
- Requires prolonged standing, walking, and occasional lifting
- Exposure to kitchen equipment, temperature variations, and food service operations
- Must adhere to strict sanitation, safety, and regulatory standards
Additional Job Details (if applicable)
- High School Diploma or equivalent required
- 1–2 years of food service or customer service experience required; supervisory experience preferred
- Knowledge of therapeutic diets and healthcare food service operations preferred
- Basic computer skills required (including systems such as Computrition); Microsoft Office knowledge preferred
- Basic math skills and cash handling experience required
Minimum Starting Pay:
$28.00
Per Diem/Shifts can vary
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$27.95 - $40.70/Hourly
Grade
6
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.