About this Food & Beverage Assistant Manager role at Four Seasons
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It’s all set against the Miami skyline overlooking the city’s fashionable art, dining, and entertainment scenes just minutes from our doorstep.The Role
As the Food & Beverage Assistant Manager, you will be responsible for the day-to-day management of different Food & Beverage outlets such as our pool and recreational facilities and Bahia Restaurant. This includes ensuring safety standards are met, overseeing staff, maintaining equipment, managing schedules, and developing engaging recreational activities. The ideal candidate will be a proactive leader with a passion for customer service and recreational management.
Responsibilities
- Assist in overseeing daily restaurant operations, including opening and closing procedures.
- Supervise and support front-of-house and back-of-house staff, ensuring adherence to company policies and standards.
- Train new team members and provide ongoing coaching to maintain high levels of productivity and guest satisfaction.
- Manage inventory, ordering, and control costs to maximize profitability.
- Resolve customer issues and ensure a positive dining experience.
- Oversee the operation and maintenance of the pool, recreational areas, and related facilities.
- Develop and implement policies and procedures to ensure the safety and satisfaction of all pool and recreation users.
- Supervise and train pool attendants, and other recreational staff.
- Ensure compliance with all safety regulations, including water quality standards, safety equipment, and emergency protocols.
- Manage pool scheduling for private events, group lessons, recreational programs, etc.
- Plan, organize, and lead recreational programs, events, and activities for guests or residents.
- Monitor and manage budgets for pool and recreation operations, including staffing and supplies.
- Handle guest inquiries, feedback, and complaints in a professional and timely manner.
- Collaborate with other departments (housekeeping, maintenance, food & beverage) to ensure a seamless guest experience.
Preferred Qualifications And Skills
- Proven experience as a Pool Manager, Recreation Manager, or similar role in a recreational or hospitality environment.
- Proven experience in a supervisory or management role within the restaurant industry.
- Knowledge of restaurant operations and familiarity with POS systems.
- Strong leadership and management skills, with the ability to motivate and manage a team.
- Knowledge of pool maintenance, water chemistry, and safety protocols.
- Excellent communication and interpersonal skills.
- Ability to handle customer inquiries and complaints professionally and efficiently.
- CPR, First Aid, and Lifeguard certifications required (or willingness to obtain).
- Strong organizational skills and attention to detail.
- Ability to work flexible hours, including weekends and holidays.
Benefits Four Season Employees Enjoy
- Energizing Employee Culture where you are encouraged to be your true self!
- Comprehensive learning and development programs to help you master your craft.
- Inclusive and diverse employee engagement events all year-round.
- Exclusive discount and travel programs with Four Seasons
- Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
- And so much more!
About Us
Visa Requirements
US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal