Education and Experience   

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.  

OR   

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.   

• Knowledge or experience in the recreation/health club operations or related professional area desired   

• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage and Activities departments.   

• Maintains a positive cost management index for kitchen and restaurant operations and activities and fitness programs.   

• Utilizes budget to understand financial objectives.   

Managing Food and Beverage, Recreation and Fitness Operations 

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.   

• Monitors quality, standards and meets the expectations of the customers on a daily basis.   

• Demonstrates knowledge of job-relevant issues, products, systems, and processes.   

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.   

• Schedules events, programs, and activities, as well as the work of others.   

• Develops specific goals and plans to prioritize, organize, and accomplish work.   

• Manages outside vendors related to food and beverage and recreation and activities functions.   

• Orders and manages necessary supplies. Ensures employees have supplies, equipment, tools, and uniforms necessary to do their jobs.   

• Develops and manages group activities and events for all ages of owners and guests including children's programs (e.g., coordinates activities, purchases equipment and supplies, etc.).   

• Drives and manages financial performance of the food and beverage operations, recreation department, activities, contracted vendors to ensure optimal revenue for the resort.   

• Communicates theming directions, projects, and timelines to property and corporate leaders as appropriate.   

• Strategizes and partners with other department heads monthly and quarterly to assist in the delivery and execution of food and beverage events and resort activities planning to enhance the Owner/Guest experience.   

Providing and Ensuring Exceptional Customer Service   

• Serves as a role model to demonstrate appropriate behaviors.   

• Sets service expectations for all guests internally and externally.   

• Provides services that are above and beyond for Owner/Guest satisfaction and retention.   

• Responds quickly and proactively to guest's concerns.   

• Understands the brand's service culture.   

• Insures that all employees, supervisors and managers understand the brand's service culture.   

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.   

Managing and Conducting Human Resources Activities   

• Oversees employee satisfaction and guest satisfaction results, and ensures corrective action is taken when needed.   

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.   

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.   

• Participates in the performance appraisal system process, giving feedback when needed.   

• Coordinates all training activities for employees in department.   

• Encourages and builds mutual trust, respect, and cooperation among team members.   

• Communicates expectations and performance objectives to subordinates.   

• Reviews turnover reports monthly and adjust talent acquisition strategies accordingly.   

Additional Responsibilities 

• Complies with all corporate accounting procedures.   

• Provides timely and accurate information to supervisors, co-workers, and subordinates.   

• Ensures effective departmental communication and information systems.   

• Analyzes information and evaluates results to choose the best solution and solve.