About this Food and Beverage Operations Manager role at Four Seasons
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.OUR VISION:
We are New York’s Luxury Lifestyle Icon.
OUR MISSION:
To inspire meaningful connections…
To curate exceptional experiences…
To deliver passionate service…
…with kindness, care and a commitment to excellence
Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.
OUR PURPOSE:
To Enrich the Lives of Employees, Guests and the Community around us
OUR VALUES:
We think differently
We are client obsessed
We have passion
We own it
We truly care about each other
We have integrity
Join Our Team
The Four Seasons Hotel New York Downtown is looking for a Food and Beverage Operations Manager who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Food and Beverage Operations Manager, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.
This position reports to the Hotel Manager.
Responsibilities:
- Build and maintain strong guest relationships while driving new business through exceptional service and engagement.
- Oversee daily Food & Beverage operations to ensure efficient workflow and service excellence.
- Enhance guest satisfaction through team development, training, and continuous product and service improvement.
- Address and resolve guest concerns promptly and effectively.
- Implement innovative solutions to improve guest communication and service delivery.
- Anticipate guest trends and adapt Food & Beverage offerings accordingly.
- Lead recruitment, onboarding, training, development, performance management, and retention of team members and managers.
- Coach, mentor, and inspire high-performing teams, including managers and third-party service providers.
- Manage labor, operating expenses, purchasing, budgeting, and inventory to maximize profitability.
- Develop, implement, and achieve departmental budgets, financial goals, and P&L objectives.
- Maintain inventory controls and ensure high standards of food quality, beverage quality, and guest service.
- Create short- and long-term operational and financial strategies aligned with hotel objectives.
- Collaborate with hotel leadership and culinary teams on menu development, beverage programs, and guest offerings.
- Ensure compliance with company policies, health and safety regulations, liquor laws, and all applicable legal requirements.
- Foster effective communication and collaboration across departments to support operational success.
- Maintain a professional, respectful, and collaborative work environment.
Preferred Qualifications & Skills
- Strong passion for guest service, hospitality, and delivering exceptional customer experiences.
- Proven customer service experience with strong multitasking and problem-solving abilities.
- Team-oriented professional with effective communication skills and comfort using computer systems.
- Knowledge of guest services, banquets/catering operations, and food & beverage service.
- Demonstrated leadership capabilities and strong interpersonal skills.
- Professional appearance and presentation.
- Fluent in spoken and written English.
- Ability to work a flexible schedule, including all shifts, weekends, and holidays.
- 2 to 3 years of related experience required.
- College degree preferred.
- Prior union experience is an asset.
What to Expect:
You Will…
Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence
Learn more about what it is like to work at Four Seasons – visit us:
http://jobs.fourseasons.com
http://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://twitter.com/fsnydowntown
https://www.facebook.com/FourSeasonsHotelNewYorkDowntown
Salary Expectations- $95,000-$100,000
We look forward to receiving your application.
******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
