About this Florie's Host/ess role at Four Seasons
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.About the role:
The Florie’s Host/Hostess is responsible for coordinating restaurant reservations, welcoming and seating guests, and supporting the overall flow of service within Florie’s restaurant, bar, and lounge. This role maintains guest preferences, coordinates special occasions, and works closely with restaurant and culinary teams to ensure personalized and seamless experiences. This position is part of the Food & Beverage team at Florie’s and reports to Food & Beverage Management.
About Florie’s
Florie’s is an extraordinary culinary collaboration between Four Seasons and Mauro Colagreco, the visionary chef behind the three-Michelin-starred Mirazur, recognized among the world's most celebrated restaurants. Inspired by Mediterranean flavors, local ingredients, and live-fire cooking techniques, Florie’s delivers a unique dining experience that blends innovation, creativity, and exceptional hospitality. The restaurant serves as the culinary centerpiece of Four Seasons Resort Palm Beach and reflects the resort's commitment to world-class dining experiences.
What you will do:
- Welcome and greet arriving guests warmly and professionally, using guest names whenever possible
- Coordinate and manage reservations for Florie’s restaurant, bar, lounge, and private dining experiences
- Seat guests according to preferences and availability while maintaining an efficient and seamless flow of service
- Respond to telephone and reservation inquiries promptly and professionally
- Build relationships with new and returning guests while recognizing and maintaining guest preferences
- Anticipate guest needs and assist with special requests, celebrations, and personalized arrangements
- Coordinate special occasions, including birthdays, anniversaries, private dining experiences, and festive reservations
- Maintain accurate reservation information and communicate important details, VIPs, and special requests to restaurant and culinary teams
- Maintain excellent knowledge of Florie’s menus, preparation methods, ingredients, cocktails, and wine offerings
- Prepare and maintain menus and host stand materials for each meal period
- Assist Servers and support teams with table preparation and large reservations when needed
- Maintain strong knowledge of resort offerings and confidently assist guests with general questions and requests
- Handle guest concerns and special requests with professionalism, care, and appropriate follow-up
- Maintain a polished, organized, and welcoming host area throughout service
- Support other Food & Beverage areas as business needs require
What you bring:
- High school diploma or equivalent experience
- Previous host/hostess, restaurant, or Food & Beverage experience in a luxury hotel, resort, or fine dining environment preferred
- Strong interpersonal and guest engagement skills
- Excellent communication skills with the ability to provide warm, polished, and professional service
- Strong organizational skills and attention to detail
- Ability to manage reservations, seating priorities, and multiple guest requests in a fast-paced environment
- Experience with restaurant reservation systems preferred
- Excellent food and beverage knowledge or a strong desire to learn
- Ability to remain professional and composed during high-volume service periods
- Ability to read, write, and communicate effectively in English
- Ability to work collaboratively with restaurant, culinary, and resort teams
What we offer:
- Competitive Salary & Wages
- Comprehensive Benefits Package
- 401(k) Retirement Plan
- Excellent Training and Development Opportunities
- Complimentary Accommodations at other Four Seasons Hotels and Resorts
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
Schedule & Hours:
- Full-time schedule required
- Flexible availability including mornings, evenings, weekends, and holidays
Work Authorization:
- Candidates must have valid authorization to work in the United States at the time of application.
