About this Float Practice Assistant role at Mass General Brigham
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Float Practice Assistant – Bilingual (Spanish/English)Are you the organized, go-to person who keeps an office running smoothly? Do you enjoy helping people in both Spanish and English? Join our team and put your communication and office skills to work where they make a real difference every day.
What You'll Do
• Greet and assist patients, and manage check-in, check-out, and appointment scheduling
• Answer phones, respond to routine inquiries, and handle messages about prior authorizations, provider questions, prescription refills, and test results
• Maintain appointment records, print schedules, and file materials in patient folders
• Process billing forms, scan documents into patient medical records (LMR), and request records and lab results
• Open and distribute mail and faxes; type forms, records, schedules, and memos
• Accept co-payments as needed
• Serve as a "Super User" for scheduling, registration, and billing systems—training and supporting your colleagues
• Take on advanced tasks, such as surgical scheduling and schedule changes/blocking, as your skills grow
Why You'll Love It
• Be the friendly face and voice patients rely on
• Build in-demand skills in clinical scheduling, registration, and billing systems
• Grow into advanced responsibilities and a peer-trainer role
• Enjoy variety in a team-oriented practice environment
Good to know: This position does not require direct patient care. Specific duties may vary by department.
Qualifications
What You Bring
- High school diploma or equivalent (required)
- 2–3 years of office experience (required)
- Fluency in Spanish and English
- Proficiency with Microsoft Office and a strong understanding of office procedures
- Excellent organization, time management, and communication skills
- Certified Medical Administrative Assistant (CMAA) credential is a plus
Ready to bring your skills and your voice to a team that values both? Apply today!
Additional Job Details (if applicable)
Chelsea Health Center
151 Everett Avenue (in walking distance to the Silver Line)
40-hours/day/onsite
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
- /
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.