Job Description Summary

Job Description

Responsibilities

• Ensure timely communication with our internal customers to resolve requests and issues in a professional and courteous manner, that aligns with the operational and strategic aims of the Company
• Develop a strong working relationship with the wider GE Vernova Fleet stakeholder teams and our Fleet vendors through timely and accurate administration of Fleet processes, ensuring effective communication and early identification of requirements & any service issues
• Provide and maintain accurate documentation and reports related to Fleet
• Proactively seek customer feedback to identify areas for process improvement, standardization and efficiency within assigned process
• Advise on complex questions/requests from the HR and Total Rewards community concerning the area of expertise in professional, courteous & timely manner
• Ensure that high standards of accuracy and quality are maintained with appropriate controls in place, taking accountability for compliance with relevant legal and GE Vernova policy requirements
• Consistently follow defined processes, challenging steps that may not make sense / add value to drive continuous improvement.
• Maintaining Workday and Fleet inventory, ensuring highest standards of completeness, accuracy and compliance with relevant legislation and policies
• Plan, organize, and direct fleet management operations including vehicle procurement, maintenance, repair, and disposal
• Reconcile fleet records against fleet vendor and insurance company to ensure accurate billing
   

Qualifications:

• Bachelor’s degree from an accredited university or college
• Fluency in English with polite, professional communication skills

• Experience of customer service desk case management (ServiceCloud or similar)
• Strong IT skills including Excel, Word and Case Management Tools
• Decisiveness, self-motivation and ability to work with minimal supervision
• Ability to prioritize multiple tasks & work to deadlines

Desired Characteristics:

• Prior experience of a similar role supporting field service engineers fleet in power generation, oil & gas, nuclear, and wind power markets is an advantage
• Proven ability to work professionally & proactively with a remote client base
• Experience in HR or Operations process ownership role in a fast-paced, customer-oriented environment is an advantage. 
• Process mind-set, understanding of core Fleet operational processes
• Supportive and enthusiastic team player

Additional Information